Pre-purchase Questions

Anything else, but be polite...
tyron
Rattled Rabbit
Posts: 2
Joined: Thu Aug 13, 2009 9:09 am

Pre-purchase Questions

Thu Aug 13, 2009 9:11 am

Hi there,

Wasn't sure where to put this, so Miscellaneous sounds good - kinda prepurchase stuff really.
We’re currently testing the MailWasher Enterprise Server product and so far, it’s bloody awesome!

Couple questions though:
- What happens after the 30 day trial if we haven’t purchased?
- If we purchase a subscription for a year, what happens if we don’t renew?
- If we have 10 users and suddenly put another 20 on the network, what happens?


Cheers,
Ty
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ajt
would rather be watching cricket
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Location: Auckland, New Zealand
Posts: 62
Joined: Mon Jan 19, 2009 4:24 pm

Re: Pre-purchase Questions

Thu Aug 13, 2009 9:52 am

Hi Tyron,

Kindly forward your queries to Nick Bolton at following address.

nick.bolton@firetrust.com

He will get back to you with detailed answer.

Cheers
tyron
Rattled Rabbit
Posts: 2
Joined: Thu Aug 13, 2009 9:09 am

Re: Pre-purchase Questions

Tue Aug 18, 2009 7:19 pm

Hi there,

I just sent an email, but it looks like it got bounced back (Could not deliver in the time limit specified). I have just retried, so hopefully it gets somewhere.

We are super keen on the product though - does what it's supposed todo really, really well.

Any answers would be hugely appreciated!

(and good to see another Kiwi!)
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Pre-purchase Questions

Tue Aug 18, 2009 7:45 pm

In reply to your questions.

- If you haven’t purchased after 30 days then it will stop filtering spam but won’t stop your regular email.
- If you don’t renew, the same will happen as above.
- At the moment licensing is not enforced, so nothing will be affected if you add more users. We’ll add in some licensing in the future.

Regards
Nick
spauldingd
Student Sheep
Posts: 10
Joined: Sat Aug 29, 2009 3:40 am

Re: Pre-purchase Questions

Sat Aug 29, 2009 3:49 am

Adding onto this particular topic.

I've been using the old OSS version for several years now, and I it does pretty good. Except it's getting passed by with the new tech. I haven't upgraded to the new version because it did not support per user quarantine. My subscription is expiring soon and while I don't want to move away from your product, I need newer / better features and per user quarantine.

Does the new product have this now, or will it be in the product soon?
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nick.bolton
The Big Cheese
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Re: Pre-purchase Questions

Sat Aug 29, 2009 6:26 am

Hi,

Yes the new version has per user quarantine, see http://www.firetrust.com/en/products/ma ... #add_users
spauldingd
Student Sheep
Posts: 10
Joined: Sat Aug 29, 2009 3:40 am

Re: Pre-purchase Questions

Sat Aug 29, 2009 6:59 am

Thanks for that information. I don't know why I didn't find that when looking.

Second question. Looking down in the installation instructions, it states that I need to manually uninstall my previous version. With a link to uninstall directions. Unfortunately that link goes nowhere. Any tips on that?
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Pre-purchase Questions

Sat Aug 29, 2009 7:20 am

Ok, can you let me know which link this is? Uninstalling the old conduit version is here: http://www.firetrust.com/en/products/ma ... ng_conduit
spauldingd
Student Sheep
Posts: 10
Joined: Sat Aug 29, 2009 3:40 am

Re: Pre-purchase Questions

Sat Aug 29, 2009 8:12 am

In the Linux Installation instructions -> Uninstall -> pre-2.4.3


http://www.firetrust.com/support/mailwa ... ssages.htm
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nick.bolton
The Big Cheese
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Re: Pre-purchase Questions

Sat Aug 29, 2009 8:30 am

Oh ok. We've since upgraded the website and that link is now at http://old.firetrust.com/support/mailwa ... ssages.htm as we're not continuing with that version of MailWasher Server.

Click through to Uninstalling Guide.
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Like
Rattled Rabbit
Posts: 3
Joined: Fri Jul 30, 2010 6:59 pm

Re: Pre-purchase Questions

Mon Oct 22, 2012 4:09 pm

I don't have a working email address now, so don't have a way to receive Registration Key.
What do I do?
Thanks!
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Pre-purchase Questions

Mon Oct 22, 2012 5:41 pm

What email address did you send the purchase to? Feel free to send me a private message via this forum
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Rattled Rabbit
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Re: Pre-purchase Questions

Mon Oct 22, 2012 6:44 pm

Nick, I have to renew my subscription. I have been using Thunderbird email program & something screwed up & can not send or receive. I'm fixing to uninstall TB and reinstall it in order to attempt to fix it..

PS: I have been doing business with you since 2003.

Thanks

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