Restore e-mails not working

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KnutR
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Restore e-mails not working

Postby KnutR Mon Jul 09, 2018 8:45 pm

I have the same problem as described from "mjmsyd" today, but the diagnosis was different from his. (I followed the prosedure you described, but it didn't work for me.
The diagnosis says:
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>5aefc0e83daf45c80fb928f9a614c049</ID><DT>2018-07-09 10:41:57</DT><MWPEXCEPTION><UID>Exception 06bb95c68c1e34de87799ac3ae612847</UID><AID>Failed after retries</AID><SOURCE>MWP_IMAP::IMAPconnect</SOURCE><MESSAGE>Restore</MESSAGE><EXCEPTION><SOURCE>MWP_IMAP::IMAPconnect</SOURCE><ADD_ID>Failed after retries</ADD_ID><MSG>Restore</MSG></EXCEPTION></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
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rusticdog
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Re: Restore e-mails not working

Postby rusticdog Mon Jul 09, 2018 9:41 pm

This is for your GetMail account ? If so, their recommended settings are here (I think) https://www.get.no/12508/problemer+med+ ... tta+e-post

I would also update to 7.11.5 which I don't believe you are using
http://cdn.firetrust.com/downloads/mail ... 122017.exe

If above doesn't help, then can you try sending some logs.
If you first make the error happen with the settings you believe correct, then go Help >> Send Support Logs >> enter a brief note like 'cannot restore' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Thanks
KnutR
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Re: Restore e-mails not working

Postby KnutR Mon Jul 09, 2018 11:33 pm

I have ajusted the settings according to Getmail , and tried to repair Mailwasher. The restoring prosess starts, but gives no result. I have sendt the og from the last event.
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rusticdog
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Re: Restore e-mails not working

Postby rusticdog Mon Jul 09, 2018 11:55 pm

OK thanks. The logs didn't come through, but that's expected as the sending system is the same as restoring an email :)

So instead, can you go into Help >> User Files >> there will be a file in there called autosupport.eml >> if you can email me that file to forum@firetrust.com

Thanks
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rusticdog
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Re: Restore e-mails not working

Postby rusticdog Tue Jul 10, 2018 12:26 am

Great, just got the logs.

Can you first try setting MailWasher to use TLS and not SSL. Under Settings >> Accounts >> Outgoing >> Advanced >> change the Secure Connection to TLS.
KnutR
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Re: Restore e-mails not working

Postby KnutR Tue Jul 10, 2018 1:07 am

Done so. Now the restore prosess works fine, but the restored mail doesn't show up in the Inbox after checking mail.
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rusticdog
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Re: Restore e-mails not working

Postby rusticdog Tue Jul 10, 2018 1:10 am

KnutR wrote:Done so. Now the restore prosess works fine, but the restored mail doesn't show up in the Inbox after checking mail.


OK, that's a start. If you can send me another set of logs now that it seems to process, go Help >> Send Support Logs >> enter a brief note like 'cannot restore' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent.
KnutR
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Re: Restore e-mails not working

Postby KnutR Tue Jul 10, 2018 1:12 am

Done so.
KnutR
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Re: Restore e-mails not working

Postby KnutR Tue Jul 10, 2018 1:15 am

Sorry for my mess regarding filling in the support log. The last one should be right.
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rusticdog
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Re: Restore e-mails not working

Postby rusticdog Tue Jul 10, 2018 1:24 am

No that's fine, the logs came through all OK.

Unfortunately, the logs seem to show the emails you restore as being sent all OK. I say unfortunately, as once a message gets accepted for sending, MailWasher has no further control on its actual arrival.

When MailWasher sends a message, it gets a final acknowledgement which says the message was accepted. Looking like this
07-09-2018 15:00:47.039 Unknown 250 2.0.0 Ok: queued as 55CD240023
07-09-2018 15:02:16.401 Unknown 250 2.0.0 Ok: queued as A43EB40024
07-09-2018 15:04:16.416 Unknown 250 2.0.0 Ok: queued as 63EF960401


Does the email provider have any spam filtering that might be stopping these emails ?
Optionally, if you try sending yourself a new message, delete that, then try a restore, does that work instead of trying to restore older messages ?


Thanks.
KnutR
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Re: Restore e-mails not working

Postby KnutR Tue Jul 10, 2018 1:45 am

Now it worked ok, both for new and older e-mails at the start, but after a few restorings the mails doesn't show again. Very weird.
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rusticdog
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Re: Restore e-mails not working

Postby rusticdog Tue Jul 10, 2018 1:53 am

KnutR wrote:Now it worked ok, both for new and older e-mails at the start, but after a few restorings the mails doesn't show again. Very weird.


OK sure. There might be a delay in the messages arrival, or more likely a setting that prevents a certain number of messages being sent every xx minutes. At least now you know the settings are good, and hopefully it doesn't interfere with trying to restore a legitimately deleted message.


Cheers
KnutR
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Re: Restore e-mails not working

Postby KnutR Tue Jul 10, 2018 2:49 am

Okay. Thank you very much for your assistance.

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