Removing Emails

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bbarnard01
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Removing Emails

Postby bbarnard01 Thu Dec 06, 2018 12:47 pm

I need help removing emails from the main list. I have about 15 emails from the past that will not leave the main list . I have synced with outlook, read them and they still remain on the main list. Can anyone give me an idea on how to remove them? I don't wand to delete them.
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rusticdog
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Re: Removing Emails

Postby rusticdog Thu Dec 06, 2018 4:22 pm

Hi there

Check first MailWasher is using IMAP to access the account, under Settings >> Accounts >> Incoming >> at the top you can change from POP if necessary.

Also check in the same screen, click Advanced >> make sure Download Read Email is unchecked.
bbarnard01
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Re: Removing Emails

Postby bbarnard01 Fri Dec 07, 2018 11:52 am

Thanks rusticdog , but that did not have any effect.

Anyone else out there with more ideas?

Regards
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rusticdog
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Re: Removing Emails

Postby rusticdog Fri Dec 07, 2018 12:06 pm

Send me some logs. Go Help >> Send Support Logs >> enter a brief description like 'mail doesn't clear' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Thanks
Auguste
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Location: France

Re: Removing Emails

Postby Auguste Sat Dec 08, 2018 2:19 am

Hello,

Mailwasher 7.11.0 et 7.11.10.0

I have the same problem since 4/5 days.
I am in IMAP and after downloading the mails in my email software, these mails remain displayed in Mailwasher.
I have to close Mailwasher and when I open it and check the e-mails, the mails that remained displayed no longer appear.

French/English translate by Bing
Last edited by Auguste on Sat Dec 08, 2018 9:23 pm, edited 1 time in total.
Sorry for my English but I translate French/English by Google or Bing.
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rusticdog
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Re: Removing Emails

Postby rusticdog Sat Dec 08, 2018 10:23 am

OK, try removing the account from MailWasher >> restart the program >> then add your account back in.

OK, essayez de supprimer le compte de MailWasher >> redémarrez le programme >> puis ajoutez votre compte dans.
Auguste
Travelling Tuatara
Posts: 59
Joined: Wed Sep 30, 2009 6:49 pm
Location: France

Re: Removing Emails

Postby Auguste Sat Dec 08, 2018 9:43 pm

Hello,

rusticdog

Thank you for your answer.

In an account I have a sub-folder in which I had a mail loaded but not open (I wanted to keep it unread) and that was what was blocking.
In Mailwasher, if I uncheck the search in this folder in IMAP, the read mails no longer appear. Same If I open this email as read.

I just made a discovery, so all the e-mails have to be opened in all the folders. I thought that there were only unread emails that remained in Mailwasher.

Nice day!
Sorry for my English but I translate French/English by Google or Bing.

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