Obvious spam not erased

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Sudaval
Student Sheep
Posts: 11
Joined: Thu Oct 18, 2018 6:02 am

Obvious spam not erased

Mon Apr 15, 2019 2:10 pm

I received a crude attempt at extortion that I marked as spam. It was obvious spam and obvious extortion, blindly claiming that I'd done things I'd be ashamed of if they were known and demanding payment to keep silent. I hadn't done anything of the sort and wasn't intimidated, but it's unpleasant having to look at crap like this.
When I ran mailwasher, the offending email was not removed, and persists in my in-box. That makes it hard to download the legitimate email without getting this, too. God knows what malware it might bring with it.
What can be done about it?
spam2.jpg
spam2.jpg (82.77 KiB) Viewed 228 times
spam1.jpg
spam1.jpg (174.24 KiB) Viewed 228 times
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rusticdog
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Posts: 14081
Joined: Mon Jun 13, 2005 6:27 pm

Re: Obvious spam not erased

Mon Apr 15, 2019 2:21 pm

Odd the email is not tagged for delete. Are you unable to manually delete the email in MailWasher now ?
Sudaval
Student Sheep
Posts: 11
Joined: Thu Oct 18, 2018 6:02 am

Re: Obvious spam not erased

Mon Apr 15, 2019 2:30 pm

yes. I did tag it for delete and it wouldn't erase
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rusticdog
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Re: Obvious spam not erased

Mon Apr 15, 2019 2:31 pm

Check under Settings >> Accounts >> Incoming >> if the account is POP3 uncheck Store Cached Email >> Save >> restart MailWasher.

See if the message returns, if it does try deleting again.

Cheers
Sudaval
Student Sheep
Posts: 11
Joined: Thu Oct 18, 2018 6:02 am

Re: Obvious spam not erased

Tue Apr 23, 2019 12:03 pm

It's not pop3. It happened again today.
spam.png
spam.png (121.96 KiB) Viewed 182 times
I pressed mailwasher several times. It wasn't eraced
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rusticdog
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Posts: 14081
Joined: Mon Jun 13, 2005 6:27 pm

Re: Obvious spam not erased

Tue Apr 23, 2019 12:25 pm

Was the Store Cached Email option checked ? As the account is POP3, it will still be preset, just greyed out.

If it is, set the account to POP3 >> Uncheck the option >> set back to IMAP >>> Save >> restart MailWasher.

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