Login to Sync on desktop

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
ljwolfe
Student Sheep
Posts: 14
Joined: Sun Apr 07, 2013 6:10 am

Login to Sync on desktop

Tue Sep 01, 2020 3:43 pm

I know this has been posted about before, but I didn't see any solutions for the current version and didn't want to necropost.

Settings > Sync > Account > Login, use the credentials that work on mailwasher.firetrust.com, and I just get the spinner for a second then nothing else happens.

:help Is there anything that can be done about this, or do I have to wait and hope they finally fix it in the next version, whenever that is?

Thanks.
MWP 7.12.38, Windows 7
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14984
Joined: Mon Jun 13, 2005 6:27 pm

Re: Login to Sync on desktop

Fri Sep 04, 2020 3:11 pm

We still don't know the cause of this issue, we've made some improvements, but as you know not yet fully resolved.

The URL that the logon attempts to connect to is https://auth.firetrust.com/auth/login which I assume you can connect to also. You should see a reply like

code 404
message "Not Found"
ljwolfe
Student Sheep
Posts: 14
Joined: Sun Apr 07, 2013 6:10 am

Re: Login to Sync on desktop

Sat Sep 05, 2020 8:03 am

It doesn't look like a normal 404 page, but that's more or less what I'm seeing.

I see a choice of JSON, Raw Data, and Headers, The JSON "tab" has:
code: 404
message: "Not Found"

Raw data is: {"code":404,"message":"Not Found"}

Are there any work-arounds, like being able to export from the client and import into the browser or mobile versions?
MWP 7.12.38, Windows 7
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14984
Joined: Mon Jun 13, 2005 6:27 pm

Re: Login to Sync on desktop

Tue Sep 08, 2020 1:10 pm

No work arounds I can think of sorry.

I have a copy somehwere already, but under Help >> User Files >> can you send me the file SyncSettings.xml to forum@firetrust.com


Thanks
ljwolfe
Student Sheep
Posts: 14
Joined: Sun Apr 07, 2013 6:10 am

Re: Login to Sync on desktop

Wed Sep 16, 2020 5:52 pm

Sent.
MWP 7.12.38, Windows 7
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14984
Joined: Mon Jun 13, 2005 6:27 pm

Re: Login to Sync on desktop

Wed Sep 16, 2020 6:33 pm

Can you try replacing the file you sent me with the one attached.

Have MailWasher closed when you copy the file into the folder, restart MailWasher and try logging in again.

Cheers
Attachments
SyncSettings.xml
(237 Bytes) Downloaded 4 times
ljwolfe
Student Sheep
Posts: 14
Joined: Sun Apr 07, 2013 6:10 am

Re: Login to Sync on desktop

Thu Sep 17, 2020 9:12 am

Closed MailWasher (made sure to exit and not just minimize), copied the old file just in case, replaced it with the new one, restarted MW, tried to log in... and got the same result, the little spinner and then nothing. :(

I double-checked that it's the same credentials that work on the web version. Nothing new in the error log.
MWP 7.12.38, Windows 7
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14984
Joined: Mon Jun 13, 2005 6:27 pm

Re: Login to Sync on desktop

Thu Sep 17, 2020 2:51 pm

Damn, worth a shot.
Will have to get programmers to add some more logging into this problem.

Return to “MailWasher Pro 7”