Lost emails

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
bigbbdriver
Mystified Moa
Posts: 5
Joined: Sat Sep 23, 2017 5:08 am

Lost emails

Wed Feb 24, 2021 12:16 am

Hi
Been using MailWasher for some time now, using the latest version 7.12.54.

Recently I've noticed that I've been losing emails that are in the friends list when I wash mail, it doesn't arrive in Outlook.

Has anyone had this problem?
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rusticdog
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Posts: 15313
Joined: Mon Jun 13, 2005 6:27 pm

Re: Lost emails

Wed Feb 24, 2021 12:22 am

Under Settings >> Accounts >> Incoming >> is the account set as POP or IMAP ?
Also is the option Store Cached Email checked ? If so, uncheck this and restart MailWasher in case the cache is somehow confused.
bigbbdriver
Mystified Moa
Posts: 5
Joined: Sat Sep 23, 2017 5:08 am

Re: Lost emails

Wed Feb 24, 2021 12:35 am

Hi
It's IMAP an the box box is unchecked
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rusticdog
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Posts: 15313
Joined: Mon Jun 13, 2005 6:27 pm

Re: Lost emails

Wed Feb 24, 2021 12:56 am

Very odd, try removing the account >> restart MailWasher >> add the account back in.
bigbbdriver
Mystified Moa
Posts: 5
Joined: Sat Sep 23, 2017 5:08 am

Re: Lost emails

Wed Feb 24, 2021 1:02 am

Done.
I had Outlook started when I restarted MailWasher, so it sensed my email accounts automatically.

Let's see what happens, watch this space.

Many thanks

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