Problem with latest update

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
languageservicesco
Travelling Tuatara
Posts: 35
Joined: Sun Oct 26, 2008 12:44 am

Problem with latest update

Thu Feb 18, 2021 9:57 pm

I got a notification to update MWP yesterday. Since then, no text relating to the e-mail texts appears in the results window. For example, no to or from e-mail addresses or the subject line is visible. See attachment. Can I revert to the previous version? It is unusable at the moment unless all the mails are classified as "Friends".
Screenshot - 18_02_2021 , 08_53_22.jpg
Screenshot - 18_02_2021 , 08_53_22.jpg (117.86 KiB) Viewed 259 times
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rusticdog
Firetrust Monkey
Contact:
Posts: 15311
Joined: Mon Jun 13, 2005 6:27 pm

Re: Problem with latest update

Thu Feb 18, 2021 10:02 pm

Can you install this version please and let us know how it goes, it will install fine over the top.
http://cdn.firetrust.com/downloads/mail ... _12_54.exe
languageservicesco
Travelling Tuatara
Posts: 35
Joined: Sun Oct 26, 2008 12:44 am

Re: Problem with latest update

Thu Feb 18, 2021 11:05 pm

That seems to have worked. I haven't had an e-mail yet, so I sent one between two of my accounts and the texts were displayed. As I write another one has come in from outside, and that is displayed properly as well. Thanks for the quick help!
Paul_K
Mystified Moa
Posts: 5
Joined: Mon Nov 30, 2009 3:02 am

Re: Problem with latest update

Sun Feb 21, 2021 9:17 am

I had the same problem.
FROM field was sometimes blank.
SUBJECT field was always blank.
V 7.12.54 fixed the problem
TimL
Rattled Rabbit
Posts: 4
Joined: Mon Feb 22, 2021 2:16 am

Re: Problem with latest update

Mon Feb 22, 2021 2:38 am

Mailwasher prompted me to update to Version 7.12.54 this morning and halfway through installation I got this message:

mw_inst_error.png
mw_inst_error.png (26.76 KiB) Viewed 138 times

I then downloaded the installer for Version 7.12.54 from your link above, but got the same error again.

I couldn't find the folder MWInstall7.12.49 anywhere on my system, although I've clearly installed that version at some time. Mailwasher seems to be working OK with Version 7.12.53 and I don't see the FROM and SUBJECT blanks reported by others.

How should I proceed?
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rusticdog
Firetrust Monkey
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Posts: 15311
Joined: Mon Jun 13, 2005 6:27 pm

Re: Problem with latest update

Mon Feb 22, 2021 2:41 am

Try just uninstalling .53 and select to keep the data files, then try installing .54
If that still fails to install, then run the .49 installer and select the option to Repair, then you'll be able to install .54

Link to .49
http://cdn.firetrust.com/downloads/mail ... _12_49.exe

Link to .54
http://cdn.firetrust.com/downloads/mail ... _12_54.exe
TimL
Rattled Rabbit
Posts: 4
Joined: Mon Feb 22, 2021 2:16 am

Re: Problem with latest update

Mon Feb 22, 2021 3:00 am

When I try to uninstall V 7.12.54 from the Firetrust Uninstall on the Start menu I get this:

Screenshot 2021-02-21 134952.png
Screenshot 2021-02-21 134952.png (5.77 KiB) Viewed 130 times

I tried again using Add and Remove Programs, and got the warning that it coudn't find the folder MWInstall7.12.49 again.

Very odd! Thanks for your prompt reply - any other ideas would be welcome.
TimL
Rattled Rabbit
Posts: 4
Joined: Mon Feb 22, 2021 2:16 am

Re: Problem with latest update

Mon Feb 22, 2021 3:01 am

Sorry - that should have read >>When I try to uninstall V 7.12.53 from the Firetrust Uninstall on the Start menu I get this:
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rusticdog
Firetrust Monkey
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Joined: Mon Jun 13, 2005 6:27 pm

Re: Problem with latest update

Mon Feb 22, 2021 12:14 pm

Very odd indeed. Will it let you run the .49 installer then ? May it will let that run and you can select Repair. Then I would try uninstalling (keeping data files)
TimL
Rattled Rabbit
Posts: 4
Joined: Mon Feb 22, 2021 2:16 am

Re: Problem with latest update

Wed Feb 24, 2021 6:49 am

rusticdog

Yes, repairing V7.12.49, uninstalling it, and then installing V7.12.54 has worked a treat. Everything seems to be working OK now. I had a BSOD system crash last week, which may have corrupted things.

Thanks very much for your help.

-- Tim L

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