Stuck on Evaluating

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
ulysses
It begins with a single step
Posts: 1
Joined: Tue May 25, 2021 4:22 am

Stuck on Evaluating

Tue May 25, 2021 4:27 am

At the very end of checking mail Mailwasher hangs while evaluating last message. Have to keep exiting and restarting, sometimes OK for an hour or so, then it happens again.
This seems to be a common issue, so surprising that it's not been fixed?
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rusticdog
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Joined: Mon Jun 13, 2005 6:27 pm

Re: Stuck on Evaluating

Wed May 26, 2021 12:18 am

Usually it's from an error MailWasher is encountering. Can you send me some logs, if you go Help >> Send Support Logs >> enter a note like 'as per forum : ulysses' >> in the Ticket Number field enter chris >> Send Logs >> reply back once sent, so I can check they arrived all OK.

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DabbotPilot
It begins with a single step
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Joined: Fri Jun 18, 2021 4:23 am

Re: Stuck on Evaluating

Fri Jun 18, 2021 4:30 am

I get this problem (and have done for years) especially when it is evaluation 100s of emails. If its very few it never happens. As other user I try again and stop it evalating too many andget around it.
Its getting to the point where I am really bored with this situation!
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rusticdog
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Re: Stuck on Evaluating

Fri Jun 18, 2021 10:32 am

DabbotPilot wrote:
Fri Jun 18, 2021 4:30 am
I get this problem (and have done for years) especially when it is evaluation 100s of emails. If its very few it never happens. As other user I try again and stop it evalating too many andget around it.
Its getting to the point where I am really bored with this situation!
If you do the above, I can have a look at the logs.

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