Send Log function in MailWasher Pro results in undeliverable Mail due to virus
- Tonestar
- Rattled Rabbit
Post
Send Log function in MailWasher Pro results in undeliverable Mail due to virus
When I try to send my Mailwasher Pro (latest version) logs using the inbuilt send log function, I get an email undeliverable bounce saying virus detected. How is this happening using MailWasher Pro's inbuilt send logs function???
- rusticdog
- Firetrust Monkey
Post
Re: Send Log function in MailWasher Pro results in undeliverable Mail due to virus
That's annoying.
When MailWasher sends the logs, it sends the files zipped as a regular email through your SMTP server. So presumably your email provider has filtering in place to scan and block messages. Why it's triggering as a virus I don't know, there is nothing like that in the files, will just be a false positive.
Do you have another email account setup in MailWasher ? From the Send Logs screen, you can select which account to send through at the bottom left, if you have a GMail or Hotmail type of account, you could try using that instead.
When MailWasher sends the logs, it sends the files zipped as a regular email through your SMTP server. So presumably your email provider has filtering in place to scan and block messages. Why it's triggering as a virus I don't know, there is nothing like that in the files, will just be a false positive.
Do you have another email account setup in MailWasher ? From the Send Logs screen, you can select which account to send through at the bottom left, if you have a GMail or Hotmail type of account, you could try using that instead.