Mailwasher not fetching icloud emails

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granny1953
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Mailwasher not fetching icloud emails

Thu Sep 23, 2021 12:37 pm

Since 2pm yesterday (22/9/21) Mailwasher is not fetching my Icloud emails. No settings have changed on my PC, have not changed any mailwasher settings. These are the same settings used in my Outlook for ICloud. Just keep getting the following :

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>1f8ba12b2cda5a072137b89e5da54a0c</ID><DT>2021-09-23 09:58:10</DT><MWPEXCEPTION><UID>Exception 9e8d81aabfefca78d5c2270160305c60</UID><AID>Acct-494172377</AID><SOURCE>MWPfetch::FetchThread()</SOURCE><MESSAGE>Unknown error</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Attachment shows some of the erros that are occurring;
Mailwasher log.gif
Mailwasher log.gif (165.76 KiB) Viewed 391 times
my own Icloud email shows "Check Email" request, then - " An unknown error has occurred. MailWasher is unable to determine the cause of this error."
In regards to the other Icloud email - Mailwasher gets to the filtering mail complete but fails on the Fetching email incomplete.
In regard to other POP accounts have no issues.

I have actually deleted the two Icloud email accounts and started again with Mailwasher automatically picking up my Outlook email settings for ICloud but to no avail.

I am running Milwasher Pro 7.12.54 on Windows 10 PC last update 16/9/21

Please help. :frown

Granny1953
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rusticdog
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Re: Mailwasher not fetching icloud emails

Thu Sep 23, 2021 12:46 pm

Hi there

Can you send me some logs to check out. If you go Help >> Send Support Logs >> enter a brief note like 'as per forum' >> in the Ticket Number field enter chris >> Send Logs >> also reply back once sent, so I can check they arrived all OK.

Thanks
granny1953
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Re: Mailwasher not fetching icloud emails

Thu Sep 23, 2021 1:23 pm

I have sent the logs - interestingly enough via my icloud address which went through but doesn't actually show what account it came from in the MW error log -
Mailwasher 1.gif
Mailwasher 1.gif (16.28 KiB) Viewed 386 times
Thanks
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rusticdog
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Re: Mailwasher not fetching icloud emails

Thu Sep 23, 2021 1:34 pm

OK sorry, ignore my email reply to you, I got confused with someone who sent logs at the exact same time you did.

If you go Settings >> Accounts >> remove the Manny Borg account >> restart MailWasher >> add the account back in. See if that works checking the account.
If it does, do the same with the other iCloud account.

It looks like you've already done something similar, but the restart of MailWasher after removing clears some internal caching that I think is causing this problem.

Cheers
Chris
granny1953
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Re: Mailwasher not fetching icloud emails

Thu Sep 23, 2021 3:54 pm

OK did what you suggested but didn't help - still getting the error Fetching email incomplete.

However I did notice (if you're really quick) in the bottom lefthand corner where it tells you what MW is doing - it actually states following checking Manny Borg - "Found 1 of 2". Also against my email address it says "Found 4 of 6" which means it's obviously checking what's there but not returning them.

Any other suggestions :)

Cheers

Kathy
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rusticdog
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Re: Mailwasher not fetching icloud emails

Thu Sep 23, 2021 5:45 pm

Do you have any antivirus program installed that might be scanning your messages ?
We do sometimes find that those programs can cause this as well. If you do, you can try disabling the email scanner component of the program, but keep the real-time scanner enabled, as that's the one that does the hard work.
granny1953
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Re: Mailwasher not fetching icloud emails

Thu Sep 23, 2021 7:11 pm

I turned off my Bitdefender so it didn't scan my emails but sadly it still didn't work. :no

I did notice though that when I DON'T have any messages in either of the two Icloud accounts, it doesn't get an error message. It actually says "Filtering Mail Complete" and Fetching Mail Complete"
But as soon as there is actual mail content in the Inbox it gives the error messages

I have also checked my Bitdefender, Outlook, MW and Windows update logs to see if anything had been updated yesterday, but no, nothing that stands out. I can't think what else could have initiated the errors starting yesterday.

Running out of options here :frown

Cheers

Kathy
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rusticdog
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Re: Mailwasher not fetching icloud emails

Sat Sep 25, 2021 1:07 am

I think it's possible there is something going wrong with icloud accounts and MailWasher. I'll see if I can get my hands on a test account to verify that, I don't seem to be able to create one without an Apple device, but hopefully one of the other staff has one.
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rusticdog
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Re: Mailwasher not fetching icloud emails

Sat Sep 25, 2021 10:21 am

Got my hands on a test account, and can confirm MailWasher is not checking iCloud addresses. Have asked programmers if they can do an emergency fix and will provide a link to version as soon as it's ready.

Cheers
granny1953
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Re: Mailwasher not fetching icloud emails

Sat Sep 25, 2021 10:34 am

Thank you very much for your persistence :)
minnes
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Re: Mailwasher not fetching icloud emails

Fri Oct 08, 2021 2:01 am

Hi -
Mailwasher Pro and the free version stopped working on all icloud acounts a couple of weeks ago. Is there an update on a fix for this please.
Thank you
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rusticdog
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Re: Mailwasher not fetching icloud emails

Fri Oct 08, 2021 3:03 pm

Hi Minnes

Sorry I've not heard back from programmers yet, I'll follow up with them Monday if I've not heard by then.

Cheers
minnes
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Re: Mailwasher not fetching icloud emails

Sun Oct 17, 2021 12:37 am

Any update yet? the software is dead in the water for those using iCloud.................
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rusticdog
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Re: Mailwasher not fetching icloud emails

Sun Oct 17, 2021 12:40 am

Programmers tell me they need to enable 2 factor authentication for iCloud, I'm hoping for a build this coming week.
minnes
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Re: Mailwasher not fetching icloud emails

Sun Oct 17, 2021 2:14 am

Thank you

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