Cannot login to Sync

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Analyticalman
Rattled Rabbit
Posts: 3
Joined: Fri Aug 19, 2022 10:06 pm

Cannot login to Sync

Fri Aug 19, 2022 10:13 pm

Hi all,

This has been mentioned before on the forums I think but I don't have a solution. If I try to login to sync with mobile, nothing happens after I've entered the login details. It just "hangs". The behaviour is the same whether I enter correct login details, no login details, or random data. On going to mobile I see that "no email accounts exist". I'm a new user and this has never worked for me. Can anyone help?
ataraxy
Knowledgeable Kea
Posts: 1909
Joined: Thu Feb 26, 2009 1:17 pm

Re: Cannot login to Sync

Sat Aug 20, 2022 4:51 am

There don't seem to be any answers here, so I suggest emailing Firetrust support at support@firetrust.com.

You'll probably have to wait until Monday to get a reply.
Windows 10
ataraxy
Knowledgeable Kea
Posts: 1909
Joined: Thu Feb 26, 2009 1:17 pm

Re: Cannot login to Sync

Sat Aug 20, 2022 4:56 am

Or try posting in viewforum.php?f=55

There was an answer there on a Saturday a few weeks ago - see viewtopic.php?f=55&t=49830&sid=8a6e4ff1 ... 14#p156098 - so you might get a faster response posting there.
Windows 10
Analyticalman
Rattled Rabbit
Posts: 3
Joined: Fri Aug 19, 2022 10:06 pm

Re: Cannot login to Sync

Sat Aug 20, 2022 5:47 am

Thank you Ataraxy
Analyticalman
Rattled Rabbit
Posts: 3
Joined: Fri Aug 19, 2022 10:06 pm

Re: Cannot login to Sync

Sat Aug 20, 2022 7:13 am

For the record - Support got me to reinstall Mailwasher - and it worked 🤷‍♀️

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