Unknown error

[joeid]

Hi,

Since yesterday the Mailwasher Pro does not download mail.

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>a7c99421d9dd14184e3734ad65ee25ae</ID><DT>2023-07-06 10:54:02</DT><MWPEXCEPTION><UID>Exception 830eb99ff02c8cae6e2ab3bdf40133cf</UID><AID>Failed after retries</AID><SOURCE>MWP_IMAP::IMAPconnect</SOURCE><MESSAGE>(removed)</MESSAGE><EXCEPTION><SOURCE>MWP_IMAP::IMAPconnect</SOURCE><ADD_ID>Failed after retries</ADD_ID><MSG>(removed</MSG></EXCEPTION></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Description: Failed to login to server "removed" for your removed account

And other thing.
I tried to reinstall Mailwasher, but on the download page Norton Safe Web says "This is a known dangerous webpage. It is highly recommended that you do NOT visit this page." and can't download setup file.

Maybe not a good idea, but I downloaded it anyway. (i turned norton off)

Now, the Automatic account import can't find anything (Thunderbird 102.12.0)

[gingbat]

Yes, current (7.12.125) version does have some import issues, just setup the account manually as below though and see how that goes, (will be fixed for the next release).

Re Norton, yes, if you could please report this as a false negative here: https://submit.norton.com/?type=FP

That's be most appreciated!

Re the account......

In Mailwasher Pro click, Settings>>Accounts>>Add Email Account, type any name for this account you like, enter your email address and click Save.
On the next screen enter your email accounts password and click Save again.
(NOTE: for Microsoft accounts, (outlook, hotmail, msn, live etc) you will be asked for permission to allow MW access to the account, ensure you agree to this)
If it shows successful, click Save again on the outgoing tab then you are all set.