Having Restore Email Problems ... AGAIN

[blueboy714]

Darn, settings all look correct according to the ISP's web site, so if you could please send some new logs and I'll take another look... cheers!

That's what I thought. I sent another log and when get received email I will email you the autosupport log.

I even ran BleachBit to delete all of the crap files.

[gingbat]

Sorry, there was no restore.log in those files? can you please try restoring again, then check under Help>>user Files>>logs, open the folder with todays date and see if there is a "MWPapp_Restore.log" file there to send me....?

[blueboy714]

Sorry, there was no restore.log in those files? can you please try restoring again, then check under Help>>user Files>>logs, open the folder with todays date and see if there is a "MWPapp_Restore.log" file there to send me....?

There a handful of MWP* files present but none of them with "Restore" in the filename.
How do I get this created? Is there a setting that I am missing?

[blueboy714]

Got them perfectly thanks, and yes, the issue seems to be you are using port 587 (the TLS port) but don't have TLS enabled.

Currently account settings show:
<OutgoingServer Type="SMTP" Port="587" Security="None" AuthType="UseIncoming">

When they should be:
<OutgoingServer Type="SMTP" Port="587" Security="TLS" AuthType="UseIncoming">

In MWPro click, Settings>>Accounts, click the account you want to restore mail from, click the Outgoing tab >> Advanced, click the "Secure Connection" button and select TLS.

Click Save and try restoring another email....

How did that go?

Using TLS and 587 didn't solve the problem but using SSL and 587 did solve the problem. Go figure.

[gingbat]

Fantistico, good to hear it's all go now anyways!

Cheers!!

[Trip]

Restore does not work for me either. I'm on the latest version. 7.12.188
Log file included.
Screen shot of fake restore action included. Check mark says it's done but I never see these go to my inbox.

[gingbat]

Sure thing... firstly, please note that in the 7.xx version, MWPro uses the settings from the email account you deleted the email from, not those within any email client.......

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Also, note that you can click an email in the recycle bin, then click "Forward" (just above the preview pane) and forward it to yourself, this does not use the settings in MW, but your actual email program installed on your PC, if you cannot see the preview pane, click View>>Preview pane.
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....so, please check these settings are correct under, Settings>>Accounts, click your account, click the "Outgoing" tab, and check the settings.

NOTE: you can get settings for most ISP's here: http://www.emailsettings.email/

Also, ensure that your antivirus programs email scanner is not preventing MW's outgoing mail there, (you can disable the outgoing mail scanner if you wish, as the antivirus programs real time scanner will scan all mail anyway).

Check that the firewall is not stopping outgoing mail from MWPro also.

If all appears fine for all your accounts and security software, please try restoring again, when you get the error, (or no mail appears) could you please send me your logs.

Click, Help>>Send Support Logs, enter a reference to this post and click send.

Thanks!

[Altzania]

Good morning everyone, I am testing email restoration with the beta (193) in my case it works perfectly, tested with an email deleted today and with another from 10 days ago. At the moment everything is perfect, including the problematic Hotmail accounts, I imagine there will be a new version, I understand that you have to be sure that it is reliable. For my part everything is perfect. Good job gingbat

[gingbat]

Good morning everyone, I am testing email restoration with the beta (193) in my case it works perfectly, tested with an email deleted today and with another from 10 days ago. At the moment everything is perfect, including the problematic Hotmail accounts, I imagine there will be a new version, I understand that you have to be sure that it is reliable. For my part everything is perfect. Good job gingbat

Excellent, good to hear that is all working well... cheers!

[Trip]

Sure thing... firstly, please note that in the 7.xx version, MWPro uses the settings from the email account you deleted the email from, not those within any email client.......

----------
Also, note that you can click an email in the recycle bin, then click "Forward" (just above the preview pane) and forward it to yourself, this does not use the settings in MW, but your actual email program installed on your PC, if you cannot see the preview pane, click View>>Preview pane.
----------

....so, please check these settings are correct under, Settings>>Accounts, click your account, click the "Outgoing" tab, and check the settings.

NOTE: you can get settings for most ISP's here: http://www.emailsettings.email/

Also, ensure that your antivirus programs email scanner is not preventing MW's outgoing mail there, (you can disable the outgoing mail scanner if you wish, as the antivirus programs real time scanner will scan all mail anyway).

Check that the firewall is not stopping outgoing mail from MWPro also.

If all appears fine for all your accounts and security software, please try restoring again, when you get the error, (or no mail appears) could you please send me your logs.

Click, Help>>Send Support Logs, enter a reference to this post and click send.

Thanks!

Thanks for the reply.... I've checked all the things you've suggested and it seems my settings are fine. I'll use the forward option until the new release is available.
Regards
Ed