Hi
I have opened MW 7.12.188 this morning to see several emails marked Friend but when I opened Outlook (desktop) two of the emails were not there - I reverted to MW which was still open and it seemed to do an automatic mailwash. The two emails plus one other disappeared. They are not in the recycling bin
Emails disappearing
- gingbat
- Least Evil Firetrust Employee
Post
Re: Emails disappearing
OK, so if those emails also don't show in the recycle bin as being deleted, then MW must have not deleted them, so possibly the below occurred.....
MW started checking mail.
Another program or service downloaded or removed/moved those emails from the server's inbox folder
Because the emails were now no longer on the mail server, they disappeared from the display upon MW's next mail check....
There are no other programs you can think of that may be downloading mail automatically, eg on another device, phone or laptop etc?
Possibly you can log into the problems email account via it's webmail, and check there for these emails, including deleted items, spam, all mail or other folders....?
MW started checking mail.
Another program or service downloaded or removed/moved those emails from the server's inbox folder
Because the emails were now no longer on the mail server, they disappeared from the display upon MW's next mail check....
There are no other programs you can think of that may be downloading mail automatically, eg on another device, phone or laptop etc?
Possibly you can log into the problems email account via it's webmail, and check there for these emails, including deleted items, spam, all mail or other folders....?
- BillUK
- Student Sheep
Post
Re: Emails disappearing
The emails are not in MW's recycle bin nor are they in the webmail version of my email account nor in desktop Outlook. I only use webmail in an emergency such as this. I have email on my phone but again only for emergencies. Neither was open when the emails disappeared. I normally open MW then after the wash I open Outlook on my dektop. I actually saw the emails disappear from the screen as I watched MW - I can't remember if Outlook was open at the time.
I have uninstalled MW in case there is a gremlin in there somewhere. I will re-install and let you know if I have any more problems. Of course, the deleted emails were the important ones!!
I have uninstalled MW in case there is a gremlin in there somewhere. I will re-install and let you know if I have any more problems. Of course, the deleted emails were the important ones!!
- gingbat
- Least Evil Firetrust Employee
Post
Re: Emails disappearing
Yes, they can only disappear if you do one of the below...
As the emails are not in the recycle bin, it must be the third option.
Note however, that If MW saw them, but did not delete them, you'll see them when you click the, "Show all email logged" checkbox in MWPro, (7.xx version only)
If still issues, did you do a search on webmail for these emails or senders just in case they were in another folder or something like that?
- Click Wash Mail while the emails are marked for deletion
- Have one of your MWPro spam tools set to auto delete
- The emails were no longer on the server when MW checks mail
As the emails are not in the recycle bin, it must be the third option.
Note however, that If MW saw them, but did not delete them, you'll see them when you click the, "Show all email logged" checkbox in MWPro, (7.xx version only)
If still issues, did you do a search on webmail for these emails or senders just in case they were in another folder or something like that?