Serverfailure

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
hans peter
Travelling Tuatara
Posts: 94
Joined: Mon Feb 16, 2009 10:37 pm

Serverfailure

Thu Oct 10, 2024 4:06 am

Hi,
now I'm here again. I am having trouble logging into the outlook server and need help before I despair.
Kind regards
/hans peter

serverfail.jpg
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MW Pro 7.15.10
Win11
gingbat
Least Evil Firetrust Employee
Posts: 1356
Joined: Mon Jul 28, 2008 4:04 pm

Re: Serverfailure

Thu Oct 10, 2024 6:30 am

hans peter
Travelling Tuatara
Posts: 94
Joined: Mon Feb 16, 2009 10:37 pm

Re: Serverfailure

Thu Oct 10, 2024 10:07 pm

It's sad to have to say it, but it worked for a while. Now, however, it is wrong again. I have done two experiments:

1a) Sent in Thunderbird an email from my gmail account to my hotmail address.
1b) Logs into outlook.office365.com. The email is there.
1c) Go to Thunderbird and select "Get Messages" and get the email in my inbox (and outlook.officed365.com is blank).

2a) As 1a)
2b) As 1b)
2c) Go to Mailwasher and click "Check mail". Nothing happens other than the information: "Error Failed to log into Pop3 server"
2d) As 1c)

:help
/hans peter
MWerror2.jpg
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MWerror.jpg
MWerror.jpg (65.41 KiB) Viewed 507 times
MW Pro 7.15.10
Win11
gingbat
Least Evil Firetrust Employee
Posts: 1356
Joined: Mon Jul 28, 2008 4:04 pm

Re: Serverfailure

Fri Oct 11, 2024 5:46 am

Yes, that is no good alright! OK, first, try changing to IMAP in MWpro.... if still no connection, can you please check under Help>>About in MWpro that you are using 7.15.10? if not, update from here:

https://www.firetrust.com/products/mail ... o/download

If no better, delete the account and re-set it up again, if you were using that version, OR still no good, can I please have some logs as per below directions:

- Use MWPro to try to restore an email,
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"

Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...
hans peter
Travelling Tuatara
Posts: 94
Joined: Mon Feb 16, 2009 10:37 pm

Re: Serverfailure

Fri Oct 11, 2024 10:45 am

I think it works now, - with IMAP. However, I don't understand why it suddenly doesn't work with POP3, when it has done so since I started with MW several years ago.
Thanks, gingbat! :bow
/hans peter
MW Pro 7.15.10
Win11
gingbat
Least Evil Firetrust Employee
Posts: 1356
Joined: Mon Jul 28, 2008 4:04 pm

Re: Serverfailure

Fri Oct 11, 2024 10:57 am

Yes, it is a bit odd... will add it to the list to look into ! :)

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