After hibernation, sometimes MW is no longer loaded in Win11 on laptop

[dkodgis]

Sometimes my Windows 11 laptop goes into hibernation and when I awaken it, it seems sometimes MW is no longer loaded. Has anyone seen this? It seems to be the only program not loaded. I leave the laptop on, on battery power, and come back later and the laptop is asleep. I press the power button, it turns back on. MW sometimes is still loaded and sometimes it is not.

I am curious...has anyone seen this behavior? If so, is there a fix?

[gingbat]

Yes, not something that I've come across before either actually.... I'd first try a simply reinstallation (click repair if asked) to see if that fixes things...

If no, you could try the below.....

If you could please backup first: File>>Export, save the file somewhere safe.

Then uninstall MWpro and click NO to save your user data.

Browse to the following folders (IF there) and delete actual "Firetrust" folders:

C:\Program Files\Firetrust
C:\Program Files (x86)\FireTrust
C:\ProgramData\Firetrust

(The last folder is actually hidden, so you may need to enable Windows to show hidden files and folders under,
the Windows Control Panel, Folder Options>>View Tab>>Select, Show hidden files and folders.)

Then install MWPro from here:

http://www.firetrust.com/products/mailw ... o/download

If all OK, close any setup wizards, and click File>>Import and import your backed up file.

[dkodgis]

I went as far as Control Panel, Programs, Repair a Program. I repaired Mailwasher and for the last week, MW has stayed loaded even when I had my laptop closed for several hours. I was able to flip it open, hit the power button, and the laptop woke up with MW still loaded. Thank you for your help. I have to think the repair did what it was supposed to.

[gingbat]

That's great, glad to hear that worked out, thanks for letting us know!