Abnormal end of Mailwasher pro application

[BrianWesterman]

Hi,

Several times over the past week I have received this same error:
Faulting application name: MailWasherPro.exe, version: 2024.7.15.20, time stamp: 0x67717ad3
Faulting module name: MWPappDLL.dll, version: 0.0.0.0, time stamp: 0x67563aeb
Exception code: 0xc0000005
Fault offset: 0x000ecb04
Faulting process id: 0x16F0
Faulting application start time: 0x1DB8D3B2B180458
Faulting application path: C:\Program Files (x86)\Firetrust\MailWasher\MailWasherPro.exe
Faulting module path: C:\Program Files (x86)\Firetrust\MailWasher\MWPappDLL.dll
Report Id: bbab07ea-7849-4bde-802b-1126466da84f
Faulting package full name:
Faulting package-relative application ID:


which is immediately preceded by this error:

Application: MailWasherPro.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 78E8CB04

It normally happens when I'm not using Mailwasher for a while, but I have it getting my email every 20 minutes.

I also got this trying to send my support log:

Description: An error has occurred while sending support logs.

Diagnosis: <EVENT><NAME>MWPNOTIFY</NAME><ID>d0a1c2b44066565f54dad52227ea93bc</ID><DT>2025-03-04 14:26:14</DT><MWPNOTIFY><UID>Notifiy a65a5eea18f85a53484c2a26ade1d330</UID><AID>MWPapp</AID><NOTIFYID>41</NOTIFYID><ADDMSG>Logger SMTP failed to send message</ADDMSG></MWPNOTIFY><ORDINAL>0</ORDINAL></EVENT>

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>1a2ae0a202abaac096b4f0ee01b0e4ba</ID><DT>2025-03-04 14:26:14</DT><MWPEXCEPTION><UID>Exception 14be04d972b863873eede84f45522e98</UID><AID>MWPlogsDll::DoCommand</AID><SOURCE>MWPlogsDll::DoCommand</SOURCE><MESSAGE>StdException - Logger SMTP failed to send message</MESSAGE><EXCEPTION><SOURCE>MWPlogsDll::DoCommand</SOURCE><ADD_ID>MWPlogsDll::DoCommand</ADD_ID><MSG>StdException - Logger SMTP failed to send message</MSG></EXCEPTION></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>1a2ae0a202abaac096b4f0ee01b0e4ba</ID><DT>2025-03-04 14:26:14</DT><MWPEXCEPTION><UID>Exception 14be04d972b863873eede84f45522e98</UID><AID>MWPlogsDll::DoCommand</AID><SOURCE>MWPlogsDll::DoCommand</SOURCE><MESSAGE>StdException - Logger SMTP failed to send message</MESSAGE><EXCEPTION><SOURCE>MWPlogsDll::DoCommand</SOURCE><ADD_ID>MWPlogsDll::DoCommand</ADD_ID><MSG>StdException - Logger SMTP failed to send message</MSG></EXCEPTION></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Description: An error has occurred while sending support logs.

Diagnosis: <EVENT><NAME>MWPNOTIFY</NAME><ID>d0a1c2b44066565f54dad52227ea93bc</ID><DT>2025-03-04 14:26:14</DT><MWPNOTIFY><UID>Notifiy a65a5eea18f85a53484c2a26ade1d330</UID><AID>MWPapp</AID><NOTIFYID>41</NOTIFYID><ADDMSG>Logger SMTP failed to send message</ADDMSG></MWPNOTIFY><ORDINAL>0</ORDINAL></EVENT>

[gingbat]

Yes, seen a users with .20 crashes, should be resolved in the latest beta however, if you would like to try this please email support at firetrust dot com and refer to this post..

Cheers!

[BrianWesterman]

Thanks, I sent the email

[gingbat]

Excellent!

[general714]

Had the same issue today, disabling First Alert worked for me...looking forward to a new release to get this fixed.