Problems with Mailwasher and Outlook

[RonnieKirk]

I am using Mailwasher version 7.15.12 with Outlook 2024. When I receive emails in Mailwasher and open Outlook, the valid emails are transferred. However, when I check the remaining emails, the good emails are already in Outlook. If I click on Mailwasher, the rest are also deleted from Outlook. Am I doing something wrong?

Thanks,

[gingbat]

Yes, the likely problem here is that you have the email account setup as IMAP in Outlook there.

You'll need to either:

A.) change this to a POP type account in Outlook, if IMAP, it'll do the following:

- always download the emails automatically,
- never remove any mail from the mail server
- If you delete an email from webmail, Outlook OR MWPro, it'll be deleted from all 3.

Easiest way to do this is to setup a new email account in Outlook, but this time ensure it is POP3 type, with auto mail checking and leave on server disabled.

Once you have it all up and running, delete the IMAP account from Outlook.

------------ OR ----------------

B.) Change this to a IMAP type account in MWpro also, (if not already) and set MWPro to not download read emails so you won't need to delete them.

You can change this within MWpro under Settings>>Accounts, click your email account, click the Incoming tab, and beside "Server Type:" select IMAP in place of POP.

Click save to save changes.

Then click Advanced, and ensure that, "Download read emails" is not ticked there.

Save changes again if any were made.

Then, after you read the emails in your email program, they'll disappear from MW's view upon it's next mail check.

[sophia2005]

Yes, the likely problem here is that you have the email account setup as IMAP in Outlook there.

You'll need to either:

A.) change this to a POP type account in Outlook, if IMAP, it'll do the following:

- always download the emails automatically,
- never remove any mail from the mail server
- If you delete an email from webmail, Outlook OR MWPro, it'll be deleted from all 3.

Easiest way to do this is to setup a new email account in Outlook, but this time ensure it is POP3 type, with auto mail checking and leave on server disabled.

Once you have it all up and running, delete the IMAP account from Outlook. Monkey Mart

------------ OR ----------------

B.) Change this to a IMAP type account in MWpro also, (if not already) and set MWPro to not download read emails so you won't need to delete them.

You can change this within MWpro under Settings>>Accounts, click your email account, click the Incoming tab, and beside "Server Type:" select IMAP in place of POP.

Click save to save changes.

Then click Advanced, and ensure that, "Download read emails" is not ticked there.

Save changes again if any were made.

Then, after you read the emails in your email program, they'll disappear from MW's view upon it's next mail check.

Thanks for your detailed answer! Let me ask you another question: if I switch Outlook to POP3 as you suggested, how can I avoid losing old emails saved in my previous IMAP mailbox?

[gingbat]

No problem, and no, IMAP just mirrors what is on the server so removing an IMAP account wont cause any mail loss, however, once you setup as POP, all mail will be downloaded to your computer and removed from the server so if your PC crashes or you lose it etc, you'll lose data unless you create a backup...

Personally I'd recommend you use the IMAP method in both MW and Outlook and just set emails to read you don't want to see in MW....