Mailwasher Pro 7 v7.15.39 won't delete mails on server

[talkingcats]

Hi I am a long time user of Mail Washer (over 20 years!) but I am having a quite inexplicable problem I am presently migranting from an on Windows 10 box to Windows 11.

I had version 7.15.38 on the old PC which worked as usual but the the new version refuses to delelete emails, whether they are spam, blacklisted or just emails I have flagged to delete by clicking on the delete icon.

I am using a POP email account, downloading emails to my PC and having Outlook delete them from the server after downloaded

I can't see how it can be my email account as that hasn't changed

OS = Windows 11 pro
Outlook 2016
Mailwasher 7.15.39 (version 7.15.38 on old PC seemed to work fine)

Please can anyone help!

[gingbat]

Yes, probably the easiest way to fix this is to first ensure you are using the same MWPro version on both PC's there, check under Help>>About, you should be using version 7.15.40, if not install from here:

http://www.firetrust.com/products/mailw ... o/download

Then, save your settings from the PC that is working OK, via File>>Export, move the resulting file to the other PC and click File>>Import to import them.

[talkingcats]

Just an update is that I now have a solution thanks to Jeremy of Firetrust support. He suggested that I disable pipelining in Accounts/incoming settings and that worked!

[gingbat]

[mikasa]

Hi talkingcat,
You can try running it as administrator and double-check that the POP3 server settings, especially "leave messages on server" options, Slope Game match your old setup. Also, temporarily disable Outlook’s auto-delete from server to see if it's interfering with MailWasher’s ability to execute deletions.