Firetrust Mailwasher Pro not updating and file disappearing

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
triciamiller
It begins with a single step
Posts: 1
Joined: Tue Aug 12, 2025 9:33 pm

Firetrust Mailwasher Pro not updating and file disappearing

Tue Aug 12, 2025 9:37 pm

Hello,
I’ve been in touch with Firetrust regarding this issue. I’ve tried nearly everything to install the product, but this problem just started occurring. Below are the errors and my installation attempts. I also ran sfc /scannow and used the Install/Uninstall troubleshooter. Any ideas would be appreciated!
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garioch7
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Location: Port Hastings, Nova Scotia, Canada
Posts: 84
Joined: Sat Apr 16, 2022 4:31 am

Re: Firetrust Mailwasher Pro not updating and file disappearing

Wed Aug 13, 2025 4:28 am

@triciamiller,

Welcome to the Firetrust Forums. You said you were in contact with Firetrust Support. What did they suggest?

You said that you "tried nearly everything." What did you try?

You might have a corrupt download. Your HDD/SSD might have some issues. Have you run a CHKDSK? ?

Without knowing what you have tried, what was suggested to you, and your computer specs, we are just throwing darts trying to assist you.

Please help us to help you.

Thank you, have a great day, and welcome again.

Regards,
Phil

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