$10 licence - excellent idea to support product development

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
sabarnett
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Re: $10 licence - excellent idea to support product development

Mon Aug 23, 2010 3:51 am

cfheinz wrote:
sabarnett wrote:The message I'm getting right now is 'if you don't like it, then shove off because we don't need you".
The message I'm getting is that this is what it takes to keep MWP healthy. I was concerned about this until I received an answer that satisfied me. I'd much rather pay a $10 fee instead of a $40 fee. This assumes that Firetrust continues to provide a product that I think merits it. If it doesn't, I've still got my copy of the old version.

As an aside, I've used MWP since prior to Firetrust. The only "face" then was Nick Bolton.
I'm NOT objecting to paying the subscription. Just to the software expiring. I'm being punished if I dare to say that I do not gain any benefit from the latest round of updates.

I bought an installer from a company that charges yearly for support. I paid for the first year and, in that time, they released nothing that was of benefit to me (actually, they released nothing at all). I now have to make the decision, do I pay for another year in the hopes that they will get around to an update or do I drop support and continue to use the product as is because it does what I want. I have decided that I will drop support until they offer enhancements woth the annual fee. The software has NOT stopped working. If they come up with something worth while I will upgrade.

There is nothing to stop Firetrust from releasing only minor updates or,indeed, no updates at all, except that I am now a captive audience, I have no choice but to pay or the software stops. Yes, I can go back to the old version, but why should I? - I've paid for the upgrade. I believe MWP will go on to become a better and better product but I want to make the decision about whether it is benefiting me, not the vendor. Tell me, having bought Office 2010 do you think anyone would be happy if MS told you, pay up or downgrade to office 2000? I know I wouldn't. I paid for the upgrade I expect the software to continue to run.

Everything is stacked to the benefit of Firetrust right now. If they decide to go off in some different direction with the product that I do not want, then I have no choice but to go with them. "That won't happen" I hear you say??? Well, a well respected RSS reader built up a large bank of users then sold itself to another organisation who decided you had to buy a subscription to their services in order to use the software. Support died and the product became an integrated offering. Another pay up or go away situation.

And what happens if all this doesn't work out. Firetrust just decide it's not worth the hassle, they've made enough money and they wind the business up. The servers go off and they disappear off to live out their lives surfing (water not the net). At the end of your subscription, your software just dies. All the money you invested over the years is down the drain. You can't even struggle on with the copy you have because it just won't run.

I too started with Mailwasher when Nick was all there was. I paid for my copy in the hopes of supporting future developments. I later bought another copy on the basis that I had owned the software for a long time and had not been asked to pay for any upgrades. I've also paid for an use Benign and have introduced Mailwasher to several of the small organisations I have regular contact with.

Apparently though, all this makes a a troll.
ru
rusticdog

Re: $10 licence - excellent idea to support product development

Mon Aug 23, 2010 3:54 am

Apparently though, all this makes a a troll.
No, what' made you a troll was...
We're no longer a community of like-minded users but a cash-cow to be milked on an annual basis
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cfheinz
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Re: $10 licence - excellent idea to support product development

Mon Aug 23, 2010 4:24 am

Sabarnett-I do understand your position. I've received an answer that works for me and I'm satisfied with it. As I said, if it doesn't work out, I can always go back to the earlier version. That worked for me, too.

I didn't buy the software, I bought a license to use it.

Back in pre-retirement days, we used a set of accounting programs (McCosker and later JD Edwards). We built our programs using those packages as a core. But, if we ceased to pay for them, we could no longer use them. The current Firetrust policy is not unusual. As I said, I didn't buy the software, I bought a license to use it.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
sabarnett
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Posts: 104
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Re: $10 licence - excellent idea to support product development

Mon Aug 23, 2010 5:11 am

cfheinz wrote:Sabarnett-I do understand your position. I've received an answer that works for me and I'm satisfied with it. As I said, if it doesn't work out, I can always go back to the earlier version. That worked for me, too.

I didn't buy the software, I bought a license to use it.

Back in pre-retirement days, we used a set of accounting programs (McCosker and later JD Edwards). We built our programs using those packages as a core. But, if we ceased to pay for them, we could no longer use them. The current Firetrust policy is not unusual. As I said, I didn't buy the software, I bought a license to use it.
I really, really hope it works out for you. I seriously hope it works out for Firetrust. It just doesn't work for me.

So, I guess I give up.
atlatus
Student Sheep
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Joined: Sun Aug 22, 2010 11:21 am

Re: $10 licence - excellent idea to support product development

Mon Aug 23, 2010 7:45 am

Its sad to see this great company go down the river into annihilation. Just by pure ignorance against the wishes of their trusted and faithful customers, which are even willing to pay for further, good customer oriented service...
oldfart
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Re: $10 licence - excellent idea to support product development

Mon Aug 23, 2010 3:17 pm

I didn't know that I was going to have to pay each year from the upgrade email that I got I just followed the link and upgraded and paid the money if I had known that It would stop working after the year I would not have upgraded and stayed with my older virsion that I paid for, I don't mind paying for upgrades that I want but not being threatened with the notic of it not working if I don't pay up.
If this doesn't change I will either look for an alternitive or just go back to my old version, but this has left a sour taste for me and am not sure about trying anything else that the company might offer now.
Also I won't be recomending it to any other on this basis.
Regards
oldfart.
ru
rusticdog

Re: $10 licence - excellent idea to support product development

Mon Aug 23, 2010 3:20 pm

oldfart wrote:I didn't know that I was going to have to pay each year from the upgrade email that I got I just followed the link and upgraded and paid the money if I had known that It would stop working after the year I would not have upgraded and stayed with my older virsion that I paid for, I don't mind paying for upgrades that I want but not being threatened with the notic of it not working if I don't pay up.
If this doesn't change I will either look for an alternitive or just go back to my old version, but this has left a sour taste for me and am not sure about trying anything else that the company might offer now.
Also I won't be recomending it to any other on this basis.
Regards
oldfart.

We're more than happy to give a refund and you can go straight back to the older version.
Fellwanderer
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Joined: Tue Oct 14, 2008 9:11 am

Re: $10 licence - excellent idea to support product development

Tue Aug 24, 2010 1:02 am

rusticdog wrote:
oldfart wrote:I didn't know that I was going to have to pay each year from the upgrade email that I got I just followed the link and upgraded and paid the money if I had known that It would stop working after the year I would not have upgraded and stayed with my older virsion that I paid for, I don't mind paying for upgrades that I want but not being threatened with the notic of it not working if I don't pay up.
If this doesn't change I will either look for an alternitive or just go back to my old version, but this has left a sour taste for me and am not sure about trying anything else that the company might offer now.
Also I won't be recomending it to any other on this basis.
Regards
oldfart.

We're more than happy to give a refund and you can go straight back to the older version.

I've been using MW for ages, long before the Pro version first came out, but was away when MWPro2010 was released so only upgraded and paid on Saturday.

I've gone back to V6 already for two reasons:

1 I don't like the threat of it not working after the first year is up;

2 It was so much slower and clunky than V6 with features missing [or at least that I couldn't find] which I found useful.
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twl845
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Location: New York, USA
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Re: $10 licence - excellent idea to support product development

Tue Aug 24, 2010 1:29 am

Just a note on the subscription concept. I have been using MW for about 8 or 9 years. In that time how many updates do you remember? If I had paid $10 a year for a subscription that would have been $80 or $90 (so far). Good deal? :facepalm
For every action there is an equal and opposite criticism.
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Sidewinder
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Re: $10 licence - excellent idea to support product development

Tue Aug 24, 2010 1:35 am

[quote="twl845"]Just a note on the subscription concept. I have been using MW for about 8 or 9 years. In that time how many updates do you remember? If I had paid $10 a year for a subscription that would have been $80 or $90 (so far). Good deal? :facepalm[/quote}

Nah, just a "great" deal.

Sniveling over $.03/day to keep your inbox clean.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
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Duck
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Re: $10 licence - excellent idea to support product development

Tue Aug 24, 2010 2:48 am

Sidewinder wrote:Sniveling over $.03/day to keep your inbox clean.
Kind of a foul for calling people's reasons for disagreeing "sniveling". :( Everyone has their own reasons...good, bad, right, wrong, or what ever, but I think it's not right to try to break it down like that when someone is expressing their personal feelings. Just a thought...but you get more with honey than with vinegar. Breaking it down to cents/day is meaningless if you don't know what their financial situation is.

I respect everyone's opinion here (within reason) even if I don't agree with it but it is apparent that some (not picking on you Sidewinder...you have been a tremendous help here as have many others) are getting frustrated with the complaints. I see this mostly from the beta testers (not all) and I understand, but taking a page from RD's book will probably get you more in the long run....chill and let people vent. Providing more ammunition is probably not what you really want to do.

One of the things that is adding to the problem (I'm guessing here) is that the majority of us out here are not as smart on this program as the folks who are closer to the production of the program. The folks closest to the development have a MUCH more use for the feature that many don't really care about. Therefore, the program is worth a lot more to you than to those who want a new interface (call it what you want, but this is an upgraded program). This is what folks are saying...they can do without some of the features...just don't cripple the entire program...just the features that you think should be paid for (like First Alert, or Tech Support to name a few).

My best recommendation is to do what someone said and to "vote with your wallet" if you don't like it, but at least give it a chance. I signed up for a year and if I think it is worth it, I will continue, but if I don't, then I will go back to the old program and not pay another dime. Something that I do like is having instant credible help/tech support here on the forums and suggestions that are actually taken to heart and reacted upon in a reasonable amount of time. For now, I find that worth paying for. Yeah, I have an issue about how some of the new folks get the same price break as us older folks who have been around for 8 years or so for the $10 upgrade but it is what it is. I have a soft spot for those who thought they were getting a lifetime upgrade but didn't (again, call it what you all want, but this is an upgrade and the download page even says so). I also just noticed that there is a 90 day money back option (always thought it was 30 days) so now folks have even more of a reason to try it out.

Just my measly opinion....Flame Suit On :ninja
ru
rusticdog

Re: $10 licence - excellent idea to support product development

Tue Aug 24, 2010 3:26 am

I think this is an appropriate place to close this topic, Duck summed things up nicely and really the discussion is just going round in circles. It's clear not everyone shares the same views, and frankly that's no surprise.


Please, for the love of all things, as has been said, just "vote with your wallet".

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