unable to activate!

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Trotski
Mystified Moa
Posts: 7
Joined: Mon Aug 16, 2010 6:32 am

unable to activate!

Mon Aug 16, 2010 6:38 am

Ok, having just had to re-install the hard drive (again) I dug out the MW 2010 download, installed, no worries, found the key from last time, yes it for the new version :) and tried to active the program, no joy, I'm getting an error of "Unknown error occurred during activation"

Any one want to spread some light?
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anniebrion
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Location: Milkyway, Sol, Earth, UK, London
Posts: 3222
Joined: Thu Nov 05, 2009 10:39 am

Re: unable to activate!

Mon Aug 16, 2010 6:54 am

Is your firewall stopping the connection to the activation server? Port 4088
Annie.......... PC details
Mailwasher Pro βeta [v 7.12.39]
Trotski
Mystified Moa
Posts: 7
Joined: Mon Aug 16, 2010 6:32 am

Re: unable to activate!

Mon Aug 16, 2010 7:02 am

not sure, wait one.....
Trotski
Mystified Moa
Posts: 7
Joined: Mon Aug 16, 2010 6:32 am

Re: unable to activate!

Mon Aug 16, 2010 7:04 am

nope, not the AV :(
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stan_qaz
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Location: Gilbert, Arizona
Posts: 8671
Joined: Fri Jul 25, 2008 5:13 am

Re: unable to activate!

Mon Aug 16, 2010 2:19 pm

Sometimes the server is a bit cranky about activation, try putting in the code and sending it off then give MW 10 minutes and check your status again.

If that doesn't do it someone from Firetrust should be able to sort it out.
I am not a Firetrust employee just a MW user.
--
First rule of computer consulting: Sell a customer a Linux computer and you'll eat for a day,
sell a customer a Windows computer and you'll eat for a lifetime.
Trotski
Mystified Moa
Posts: 7
Joined: Mon Aug 16, 2010 6:32 am

Re: unable to activate!

Wed Aug 18, 2010 3:59 pm

Still unable to activate, anyone any ideas?
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stan_qaz
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Location: Gilbert, Arizona
Posts: 8671
Joined: Fri Jul 25, 2008 5:13 am

Re: unable to activate!

Wed Aug 18, 2010 4:13 pm

I'd say e-mail your details to support at firetrust.com and tell them your problem, they should be able to sort it out, the one firetrust forum guy is about swamped with other issues right now or he'd have been on this.
I am not a Firetrust employee just a MW user.
--
First rule of computer consulting: Sell a customer a Linux computer and you'll eat for a day,
sell a customer a Windows computer and you'll eat for a lifetime.
Trotski
Mystified Moa
Posts: 7
Joined: Mon Aug 16, 2010 6:32 am

Re: unable to activate!

Wed Aug 18, 2010 4:42 pm

ok thanks.... will let you know :)
ru
rusticdog

Re: unable to activate!

Wed Aug 18, 2010 8:55 pm

It's working for me (I tested using one of your licenses) are you sure you haven't enabled your Firewall on your router perhaps if you know your software Firewall should be allowing this
Trotski
Mystified Moa
Posts: 7
Joined: Mon Aug 16, 2010 6:32 am

Re: unable to activate!

Sun Aug 22, 2010 11:37 pm

ok, having just reinstalled EVERYTHING :yuck again still find I'm unable to activate MW, tried with the software firewall off and on, also with the router one off and on and now beginning to pull hair out :help What am I doing wrong?
ru
rusticdog

Re: unable to activate!

Mon Aug 23, 2010 12:10 am

Trotski wrote:ok, having just reinstalled EVERYTHING :yuck again still find I'm unable to activate MW, tried with the software firewall off and on, also with the router one off and on and now beginning to pull hair out :help What am I doing wrong?

Email me on [email protected] with the License key you want to use, I'll register my copy manually and send you the file necessary to place so MailWasher will recognise this. It's not ideal, but at interim stop gap until we get the problem sorted.
Trotski
Mystified Moa
Posts: 7
Joined: Mon Aug 16, 2010 6:32 am

Re: unable to activate!

Wed Aug 25, 2010 7:04 pm

Thanks, all sorted now, many thanks for sorting out that

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