Hi,
I have Mailwasher 2010 installed on 2 laptops. Both running Windows 7 x64 Home Edition. On one of them Mailwasher has become completely crippled. It is unable to connect to my email accounts. I have checked in Windows Firewall and it is allowed access to the network. I have also disabled the firewall to double check but still I can't connect to my email accounts. I have carried out a complete uninstall and reinstall and now if I try to enter my serial number it is unable to validate. Outlook 2010 has no problems connecting to my accounts. I also have installed Prevx 3 and PC Tools Spyware Blaster and Antivirus. Below are the error messages for each account. All passwords have been checked and found to be correct.
Yahoo
Description: Failed to login to server "pop.mail.yahoo.co.uk" for your Yahoo account
Diagnosis:
This could suggest the following problems:
- Your username or password is incorrect.
- The server address is incorrect.
- You are trying to connect through an invalid port.
Gmail
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>da1eb9a022bd500ddaa57825ca02e53a</ID><DT>2010-09-06 11:20:54</DT><MWPEXCEPTION><UID>Exception 2eea44e1cdc641bc13ec233cee23e187</UID><AID>Acct279785425</AID><SOURCE>IMAPservice::Login </SOURCE><MESSAGE>IMAP Login host = imap.gmail.com port = 993 user = ***********@gmail.com LoginType = 1 SSLmode = 1</MESSAGE><ADDXML><TYPE>IMAPLOGIN</TYPE><HOST>imap.gmail.com</HOST><PORT>993</PORT><ACCOUNT_TEXT>Gmail</ACCOUNT_TEXT><ACCOUNT>Acct279785425</ACCOUNT><USER>*********@gmail.com</USER><LOGINTYPE>1</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>649677de8ac67503e47139fe136a596a</ID><DT>2010-09-06 11:20:53</DT><MWPEXCEPTION><UID>Exception 75beb9572fd94967aa18743ecd5b73a8</UID><AID>Failed after retries</AID><SOURCE>MWP_IMAP::IMAPconnect</SOURCE><MESSAGE>Gmail</MESSAGE><EXCEPTION><SOURCE>MWP_IMAP::IMAPconnect</SOURCE><ADD_ID>Failed after retries</ADD_ID><MSG>Gmail</MSG></EXCEPTION></MWPEXCEPTION><ORDINAL>1</ORDINAL></EVENT>
Sky
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>e7415b146223ed801cdd6ece91b23a78</ID><DT>2010-09-06 11:20:53</DT><MWPEXCEPTION><UID>Exception c72dde4cfcb3226e59d5a0c78cdecdce</UID><AID>Acct-54999934</AID><SOURCE>IMAPservice::Login </SOURCE><MESSAGE>IMAP Login host = imap.tools.sky.com port = 993 user = *******@sky.com LoginType = 1 SSLmode = 1</MESSAGE><ADDXML><TYPE>IMAPLOGIN</TYPE><HOST>imap.tools.sky.com</HOST><PORT>993</PORT><ACCOUNT_TEXT>Sky</ACCOUNT_TEXT><ACCOUNT>Acct-54999934</ACCOUNT><USER>*********@sky.com</USER><LOGINTYPE>1</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>13800d926ea8ea251e6c03255da16212</ID><DT>2010-09-06 11:20:53</DT><MWPEXCEPTION><UID>Exception 99ce41d1477f4b706d1cd95837f60e4f</UID><AID>Failed after retries</AID><SOURCE>MWP_IMAP::IMAPconnect</SOURCE><MESSAGE>Sky</MESSAGE><EXCEPTION><SOURCE>MWP_IMAP::IMAPconnect</SOURCE><ADD_ID>Failed after retries</ADD_ID><MSG>Sky</MSG></EXCEPTION></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
Mailwasher completely crippled.
- SeanC1966
- Mystified Moa
Post
Re: Mailwasher completely crippled.
Sorry to reply to my own post, I may have posted in haste. I recently uninstalled Online Armor Firewall and realise this is what could've caused the problem.
I'll look into this immediately and get back to you.
I'll look into this immediately and get back to you.
-
rusticdogru
Post
Re: Mailwasher completely crippled.
OK, all those errors are basically the same....MW cannot connect.
Your thoughts about the Firewall are most probably right, perhaps it didn't cleanup properly and the service/process that controls which applications can access the net or not is still running. I recall ZoneAlarm had this problem quite frequently around 5-6 years ago, where even after uninstalling it was still running and you couldn't add further programs to access the net.
Your thoughts about the Firewall are most probably right, perhaps it didn't cleanup properly and the service/process that controls which applications can access the net or not is still running. I recall ZoneAlarm had this problem quite frequently around 5-6 years ago, where even after uninstalling it was still running and you couldn't add further programs to access the net.
- SeanC1966
- Mystified Moa
Post
Re: Mailwasher completely crippled.
Well it turned out to be the "Advanced Browser Integration" setting in Internet Download Manager. Very strange as it appears to be working fine on the other laptop. 
-
rusticdogru
Post
I assume both machines are running the same version of Internet Download Manager ?
Re: Mailwasher completely crippled.
OK good, they seem to mention that on the site http://www.internetdownloadmanager.com/ ... l#general4SeanC1966 wrote:Well it turned out to be the "Advanced Browser Integration" setting in Internet Download Manager. Very strange as it appears to be working fine on the other laptop.
I assume both machines are running the same version of Internet Download Manager ?
- SeanC1966
- Mystified Moa
Post
Re: Mailwasher completely crippled.
DOH!
No they're not or rather they weren't. They are now both running 6.0 betas and everything is back to normal.
Oh dear what an idiot, fancy not spotting the obvious.
Many thanks for your help. Its much appreciated.
No they're not or rather they weren't. They are now both running 6.0 betas and everything is back to normal.
Oh dear what an idiot, fancy not spotting the obvious.
Many thanks for your help. Its much appreciated.
