Mailwasher 2010 Pro Freezing

[patk100]

Running Mailwasher 2010 Pro on a Windows 7 Enterprise 64bit operating system.

Have about 7 email accounts configured to check

2 Googlemail accounts
1 Hotmail Account
1 GMX account
3 BTinternet Accounts

Everytime Mailwasher starts it check the accounts and then locks up - diagnostic sent from the screen several times but nothing heard back - can anyone help please


Pat

[rusticdog]

Hi Pat


Do you run Computer Associates AntiVirus ? The crash reports sent don't detail much as the crash is bringing down the application in such a way that nothing is logged.

[patk100]

No I use Sophos

[rusticdog]

OK that's good, I don't have a way to fix the problems with Computer Associates when it crashes inside their mail scanner


If you make the crash happen, then after closing the various crash boxes that show, then go Start >> Control Panel >> Administrative Tools >> Event Viewer >> in the Event Viewer that opens, on the left expand Windows Logs >> select Application >> on the right then look through the events near the top, there should be something there relating to the MailWasher crash. If you can copy/paste the details of the General tab of the event, or email it to me at [email protected]


Cheers

[rusticdog]

Also can you clarify just when the crash occurs. Is it when you first try to Classify a message using Thumbs Up/Thumbs Down ?

[patk100]

Event Logs sent by email as requested

[patk100]

Fails as soon as mail is scanned

[patk100]

mail got bounced do you have an alternative

[Sidewinder]

While you are waiting for RD, I have a couple of thoughts. Have you configured Sophos to allow both the MailWasherPro.exe and MaiWasherProApp.exe to communicate with each other and have access to the Internet?

[patk100]

BTW it is version 19 I have installed

[Sidewinder]

mail got bounced do you have an alternative

Did you zip the files before you sent them?

[patk100]

It went in the end

[rusticdog]

It went in the end

My brain is mud right now, did I reply ? If not, the logs mustn't have arrived. If you go Help >> User Files >> just forward the autosupport.eml to me at [email protected]


Cheers