The new MailWasher Pro FAQs

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
User avatar
QuietOne
Omniscient Kiwi
Location: Texas, USA
Posts: 8337
Joined: Thu Jul 24, 2008 3:40 pm

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 8:12 am

arm1940 wrote:Exiting new MWP I noticed a splash screen "Terminating...Beta" Didn't get the rest of the message, but Beta was definately in the message.

When loading new MWP, the splash screen that stays the longest is the one "Waiting for server app". That takes at least 1/3 of the time.
First, are you sure you've got the latest version???? When did you d'load the version you're running???? Here's a screen cap of the d'load dialog showing the most recent version.
MostRecentVersion.jpg
MostRecentVersion.jpg (127.59 KiB) Viewed 13430 times
If the version you're using was d'loaded BEFORE July 8, then it's NOT the most recent version. If so, then I suggest you re-d'load and reinstall.

Second, the "Waiting for server app" message is going to be the longest wait amongst those messages. That is unfortunately to be expected. :thumbsup
Stealth is the Best Weapon.
15" MacBook Pro, OS X 10.14.6, 16GB RAM, Parallels install went kaput so no Windows version, Mozilla Thunderbird. All T'bird accnts: POP3. iPhone Mail Accounts IMAP. Unsubscrbd DNSBL.
And I'm: Just Another βeta-Tester.
arm1940
Mystified Moa
Posts: 6
Joined: Sun Jul 11, 2010 12:38 am

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 8:25 am

I downloaded yesterday (July 9) using the links sent in Nick's message. I presumed I got the release version, but will uninstall, redownload, and reinstall and make sure it's the right version. Unfortunately, after that I'm off the air for a month on a vacation to Greenland, Iceland, Norway and France.
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 8:36 am

arm1940 wrote:I downloaded yesterday (July 9) using the links sent in Nick's message. I presumed I got the release version, but will uninstall, redownload, and reinstall and make sure it's the right version. Unfortunately, after that I'm off the air for a month on a vacation to Greenland, Iceland, Norway and France.
My P4 3.2 with 3+GB Ram XP SP3 takes just north of 30 sec. on a warm restart of MWP. You might also want to take a look at your CPU load before you launch. Here is a SC of my warm start. You can see it will red line the CPU with other things running in the background. SC taken with ProcExp from MS. Span right at 30 sec.
MWP Warm Start.png
MWP Warm Start.png (1.22 KiB) Viewed 13427 times
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
QuietOne
Omniscient Kiwi
Location: Texas, USA
Posts: 8337
Joined: Thu Jul 24, 2008 3:40 pm

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 8:38 am

arm1940 wrote:I downloaded yesterday (July 9) using the links sent in Nick's message. I presumed I got the release version, but will uninstall, redownload, and reinstall and make sure it's the right version.
Suggest you try d'loading from the MWP D'load page here: http://www.firetrust.com/en/home instead of from the message link (see screen cap). Just in case. :thumbsup :mrgreen:
MWPDloadPage.jpg
MWPDloadPage.jpg (143.33 KiB) Viewed 13424 times
arm1940 wrote:Unfortunately, after that I'm off the air for a month on a vacation to Greenland, Iceland, Norway and France.
Lucky Dog! :facepalm Have a safe and fun trip!!! :thumbsup :mrgreen:
Stealth is the Best Weapon.
15" MacBook Pro, OS X 10.14.6, 16GB RAM, Parallels install went kaput so no Windows version, Mozilla Thunderbird. All T'bird accnts: POP3. iPhone Mail Accounts IMAP. Unsubscrbd DNSBL.
And I'm: Just Another βeta-Tester.
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 10:02 am

Sidewinder wrote:
arm1940 wrote:I downloaded yesterday (July 9) using the links sent in Nick's message. I presumed I got the release version, but will uninstall, redownload, and reinstall and make sure it's the right version. Unfortunately, after that I'm off the air for a month on a vacation to Greenland, Iceland, Norway and France.
My P4 3.2 with 3+GB Ram XP SP3 takes just north of 30 sec. on a warm restart of MWP. You might also want to take a look at your CPU load before you launch. Here is a SC of my warm start. You can see it will red line the CPU with other things running in the background. SC taken with ProcExp from MS. Span right at 30 sec.
MWP Warm Start.png
Just repeated the same thing on my LT Core 2 DUO 1.66 with 4 GB RAM (Actually 3+ due to 32 limit) Vista 32. CPU Use red lined again but elapsed time was just north of 10 sec.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 10:08 am

Sidewinder wrote:
Sidewinder wrote:
arm1940 wrote:I downloaded yesterday (July 9) using the links sent in Nick's message. I presumed I got the release version, but will uninstall, redownload, and reinstall and make sure it's the right version. Unfortunately, after that I'm off the air for a month on a vacation to Greenland, Iceland, Norway and France.
My P4 3.2 with 3+GB Ram XP SP3 takes just north of 30 sec. on a warm restart of MWP. You might also want to take a look at your CPU load before you launch. Here is a SC of my warm start. You can see it will red line the CPU with other things running in the background. SC taken with ProcExp from MS. Span right at 30 sec.
The attachment MWP Warm Start.png is no longer available
Just repeated the same thing on my LT Core 2 DUO 1.66 with 4 GB RAM (Actually 3+ due to 32 limit) Vista 32. CPU Use red lined again but elapsed time was just north of 10 sec.
Here is the SC from the LT. Note the shape of the CPU load. Red lined for only a short duration and 1/3 of the time in my DT(XP).
MWP LT Load.png
MWP LT Load.png (790 Bytes) Viewed 13425 times
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
stan_qaz
Omniscient Kiwi
Location: Gilbert, Arizona
Posts: 8671
Joined: Fri Jul 25, 2008 5:13 am

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 10:23 am

arm1940 wrote:I have been looking at the faq's with interest, especially those dealing with speed. Something is definately wrong with my installation. I'm running a P4 2.4 GHz with 2 GB RAM on Win XP SP3 with all updates:
Very similar to my system, you have a half gig more RAM though. What type/speed hard drive do you have? Disk speed looks to be a big factor in the MW loading speed. I'm thinking my stupid AV may be adding to this lag when it checks all the MW files before it lets MW open them.
The new version of MWP takes more than 35 seconds to load, no matter if I load it on boot, exit and reload on the same boot, or even restore from hibernation. Yes, I have a number of accounts, and yes there is a large number of emails on those servers, but to sit and look at a partial header for MWP for more than 35 seconds is just too much.
Your load speed from a fresh start and from Hibernate are about what mine are. My MW restarts once it has been started and exited (and given time to finish exiting which is long after the window is no longer visible) is about 7 seconds. I only have about 30 accounts loaded. I have changed my settings to not check accounts as soon as MW is loaded, that makes getting a better time on just the loading time easier.
I kept my older version of MWP. I decided to run each version of MWP on my machine with the same accounts and same number of emails on the servers.

NEW MWP takes over 35 seconds to come alive from initial load, reload after exit or even from hibernation
OLD MWP takes less than 10 seconds to do any of the above.

This degredation in service coupled with the new annual renewal is causing me to consider asking for a refund also.

Does anyone else have this significant a speed difference with loading MWP?
I'm not happy about the speed issues myself but the load time on resume from hibernate is the only one that really bugs me, the warm restart is fast enough on my system that it isn't a big deal. The account checking speed is a bit of an issue, the actual download speed isn't too bad, if you can use pipelining it may actually be better than the old MW. What seems to slow things down are the spam tools that need to fetch info from an external server (first alert, source of spam) and complicated filters. I got some nice speed improvements from studying up on how the filters worked and the internal filter optimizer, about twice the speed I had when I just hacked them together.

I'm not interested in a refund, I want the resume speed fixed and the tools sped up as much as possible along with the missing features. With that I'll be pretty happy with the new version since it does a far better job of sorting spam/ham than the old version.
cpu1.png
cold start MW after windows is finished booting
cpu1.png (719 Bytes) Viewed 13424 times
cpu2.png
warm start after exit and wait for the MW processes to finish.
cpu2.png (478 Bytes) Viewed 13424 times
ru
rusticdog

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 1:43 pm

arm1940 wrote:I downloaded yesterday (July 9) using the links sent in Nick's message. I presumed I got the release version, but will uninstall, redownload, and reinstall and make sure it's the right version. Unfortunately, after that I'm off the air for a month on a vacation to Greenland, Iceland, Norway and France.
Just go Help >> Check for Updates >> that will ensure you have the latest.
ru
rusticdog

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 2:33 pm

There's no value in comparing the startup speeds between the old and new. The only aspect that is the same is the name of the software, so from a technical viewpoint it's not offering any use or balance for perspective.

I use Microsoft Security Essentials, and doing some quick tests I got a pretty good response by excluding MailWasherPro.exe and MailWasherProApp.exe from the processes list. And also excluding the data files location MailWasher uses (name found under Help >> User Files).

I went from a 5.5 second startup time to 4.5

And when loading emails from a locally stored cache, MailWasher went from loading 15 emails a second to 30


We'll take a look soon at startup though, and be sure the things we are doing are actually required.
User avatar
twl845
Travelling Tuatara
Location: New York, USA
Posts: 73
Joined: Sun Sep 14, 2008 3:30 am

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 2:52 pm

[/quote]
I'm not a H/W type but the first thing I see that may be the bottleneck you're talking about having is your RAM. Only 1GB doesn't help the situation any :thumbsdown as very very few, if any, apps are optimized these days to run in as small a memory space as possible and given whatever else you have loaded in the way of apps that are gonna be trying to re-instantiate themselves on restore from hibernation, starting up initially on boot up, during reboots, etc. etc. -- THAT in itself may be your problem. They ALL have to compete for memory all at the same time. But that's just my guess. :scratch :facepalm[/quote]

Thanks for your suggestion. But as I mentioned, I'm not loading MW on startup. Nothing is competing with MW when MW is loading. Secondly as I mentioned earlier, I have at least 323Mbs of free RAM in my system when MW loads. I have quite a few apps that load using as much as 256 Mb Ram with no delay. Now if MW needs something like 512Mbs RAM that's another story. I asked Rusticdog how much RAM MW needs and he said it varies, so I asked then what's the high and low variations, but haven't gotten an answer yet on that.
For every action there is an equal and opposite criticism.
ru
rusticdog

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 3:00 pm

twl845 wrote:Thanks for your suggestion. But as I mentioned, I'm not loading MW on startup. Nothing is competing with MW when MW is loading. Secondly as I mentioned earlier, I have at least 323Mbs of free RAM in my system when MW loads. I have quite a few apps that load using as much as 256 Mb Ram with no delay. Now if MW needs something like 512Mbs RAM that's another story. I asked Rusticdog how much RAM MW needs and he said it varies, so I asked then what's the high and low variations, but haven't gotten an answer yet on that.
twl845, let's take your specific example out of this thread before it becomes 180 pages of difficult conversations to follow :)

I've posted some things I'd like you to do here http://forum.firetrust.com/viewtopic.php?f=50&t=6391
User avatar
stan_qaz
Omniscient Kiwi
Location: Gilbert, Arizona
Posts: 8671
Joined: Fri Jul 25, 2008 5:13 am

Re: The new MailWasher Pro FAQs

Sun Jul 11, 2010 6:13 pm

Re my post: http://forum.firetrust.com/viewtopic.ph ... =60#p30308

I spent some more time digging in my AV and could not find any way to get it to leave specific files and directories alone but I did find the multiple switches needed to turn the scanner off! This is my MW cold start CPU use with as much of the AV off as possible, nice improvement in speed, 20 seconds now versus 30 with the virus scanner running.
cpu3.png
Cold start, AV disabled
cpu3.png (591 Bytes) Viewed 13414 times
User avatar
fatlizard
Mystified Moa
Posts: 7
Joined: Thu Feb 11, 2010 11:25 pm

Re: The new MailWasher Pro FAQs

Mon Jul 12, 2010 4:20 am

schnief wrote: --------

> do you meant that if I don't renew the First Alert subscription in a year, MWP won't work anymore?

Yes, that's sort of correct, however you don't renew First Alert in the new version, the renewal is for the entire program, and this includes First Alert.... so yes, if you don't renew, the entire program stops working after a year.

The 6.xx version will work fine forever without any further payment however....
THat's enough to stop me from ever upgrading
----------------------------------
The true test of a man's character is what a man does when no one is watching.
User avatar
fatlizard
Mystified Moa
Posts: 7
Joined: Thu Feb 11, 2010 11:25 pm

Re: The new MailWasher Pro FAQs

Tue Jul 13, 2010 2:59 am

Just waiting for complete clarification on this point, should I choose to upgrade to MW2010.
(note to FireTrust: the email I received was sincerely appreciated)

If I don't participate in the annual fee, MW2010 will stop functioning (Y)/(N)
Or,
Is the annual fee simply a fee to cover upgrades/bug fixes over that year, and MW2010 will continue, even if I choose not to participate in further upgrades (Y)/(N)

I don't have a problem with paying for what I use, but an annual fee just to keep it functioning?
Surely this is a misunderstanding on my part of the wording.

Can someone from FireTrust please clarify this for me.
----------------------------------
The true test of a man's character is what a man does when no one is watching.
ru
rusticdog

Re: The new MailWasher Pro FAQs

Tue Jul 13, 2010 3:11 am

No, the intent is that the program will expire as we don't intend to block users from installing updates, not getting support etc...

We could on the flip side do this of course, but we felt the management of such things wasn't in the best interests.

Return to “MailWasher Pro 7”