Unknown error

[Stefan1959]

This works for me
http://cdn.firetrust.com/downloads/mail ... 5_free.exe

[adrian5750]

Hi All
Same symptoms here
Intermittent 'Unknown error' messages since 10:15 GMT last night - now a couple of 'Database Corrupted' errors as well.
'Wash mail' button greyed out - Mailwasher failing to retrieve messages from mailserver.

Running Windows 10 Pro - V22H2 OS build 19045.3570

Thanks, Adrian

[raymondv]

Removed mailwasher 7.12.173 and reïnstalled 7.12.125 and it's working without any errors.

[Seehas]

Same error here

[genesp]

Delete 7.12.173 version and install an older version:

https://www.firetrust.com/products/mail ... change-log

[trevor the worker]

Delete 7.12.173 version and install an older version:

https://www.firetrust.com/products/mail ... change-log

How did you perform the downgrading?

Did you uninstall from Control Panel > Programs > Programs and Features > MailWasherPro

and then reinstall from something like C:\ProgramData\Firetrust\updates\Update712119\mailwasher_pro_setup_7_12_119.exe

or is more required to preserve the Settings?

[tinem]

I have the same problem here in Denmark starting from Sunday. When will it be fixed?

[Artsylin]

Yea got same today, its been working fine til now.
I get unknown error in my eventlog. Ive tried uninstall, and then install same version with no luck. Did what you suggested here, uninstall and try older version: Still doesnt work. Its the same outlook email thats connected that doesnt work... how frustrating. Any news of whats going on?

[g3swh]

I've been getting the same problem since this morning with version 7.12.173 and will be pleased if I can be informed when it's fixed.

Regards

Phil

[gingbat]

Hi there,
Very sorry about the problems Mailwasher Pro is currently having, (all mail checks fail, corrupt database messages etc) our developer is looking into what is happening now, unfortunately the problem occurred on Sunday afternoon when no-one was available to look into what was happening, was entirely unexpected, and we're not even sure how its possible as yet.....!

Still currently unsure of the cause, but hope to have it resolved soon.

In the meantime, options are to either not use MW for the meantime, OR, use an older version as below.

If you wish to to do this:

* please uninstall your current MWPro,
* cancel the question asking why you are uninstalling
* click YES when asked if you wish to save your user data,
* install this version:

http://cdn.firetrust.com/downloads/mail ... _12_25.exe

And it should work fine.

If you could also please do not respond to this unless still having problems with the above version and that'd be appreciated.

Cheers!

[KJS]

Same here.

When I first logged into this Forum, there were NO messages. I saw this and others after I posted mine.

I just installed the version posted here.... but only after I downloaded it a second time. The first time had a warning and it wouldn't installl. Downloaded again, over-wrote the previous, and now it's running -- so far.

It's like MW has had an international hack.

Kami

[KJS]

Thank you for this message and the link to another version. But please, NO "Cheers:"!!

Hi there,
Very sorry about the problems Mailwasher Pro is currently having, (all mail checks fail, corrupt database messages etc) our developer is looking into what is happening now, unfortunately the problem occurred on Sunday afternoon when no-one was available to look into what was happening, was entirely unexpected, and we're not even sure how its possible as yet.....!

Still currently unsure of the cause, but hope to have it resolved soon.

In the meantime, options are to either not use MW for the meantime, OR, use an older version as below.

If you wish to to do this:

* please uninstall your current MWPro,
* cancel the question asking why you are uninstalling
* click YES when asked if you wish to save your user data,
* install this version:

http://cdn.firetrust.com/downloads/mail ... _12_25.exe

And it should work fine.

If you could also please do not respond to this unless still having problems with the above version and that'd be appreciated.

Cheers!

[bubbismith]

I'm getting nothing from the link above

[KJS]

I'm getting nothing from the link above

Try it again. See my message above.

[avecchio]

Same problem. MailWasher no longer can connect to server. When I click on Check Mail, it does nothing. I use Thunderbird as my email client & Gmail as my email client. I have no problem accessing my mail with Thunderbird directly but can no longer get it using MailWasher.