Stuck at "Evaluating Message"

[rusticdog]

Hi

I have exactly the same problem on around half the times I check mail. It is always stuck at the last one. This is on my two machines.

Regards Alan

Have you sent log files for this Alan ? If not Help >> Send Support Logs >> enter chris as the Ticket Number >> Send Logs.

[michaelkenward]

It happened again this morning.

At the moment I have what looks like a major collision of issues. This shows what I mean on the status bar:



MW2010 is set to run an automatic check every 10 minutes. You'll see that it has already over run that without doing another check.

It also claims to be "Idle" but the activity thing on the left is animated, showing that it is trying to do something.

At the same time, the "Clean Mail" button is not available.

I forced a new check ,manually. Once again it got stuck at Processing.

As far as I can tell, the log tells me nothing about this particular issue, but I may not know how to read it properly.

Oh yes, one more thing, it is not obeying my customised sound settings.

[rusticdog]

Send me the logs as above and will take a look

[michaelkenward]

Thanks. Done.

[michaelkenward]

Update. On subsequent mail checks, the sound playback is as expected.

[rusticdog]

Thanks. Done.

Got it. Switch off FirstAlert in the Spam Tools and see if that makes a different. It appears as though FirstAlert isn't disconnecting, and an account check isn't completing.

Programmer is looking at this now too.


Cheers

[michaelkenward]

Done.

Now it will probably be at least a day before anything dodgy turns up!

Then again, from your answer, maybe that isn't the problem.

[alanrwood]

Hi

I have exactly the same problem on around half the times I check mail. It is always stuck at the last one. This is on my two machines.

Regards Alan

Have you sent log files for this Alan ? If not Help >> Send Support Logs >> enter chris as the Ticket Number >> Send Logs.

Hi Logs sent a few minutes ago. Alan

[rusticdog]

I don't see any issues today, and the autodelete fired so that looks all sweet. You could either switch off Firstalert as we do know there can be a problem there till we fix that, or send me the logs next time it happens. Or doing both is probably a smart idea

By the way your Windows Live account needs to be on port 995, using SSL. You can find those settings under Advanced in the Incoming tab.

[alanrwood]

Hi

I assume the last post was for me. It has just done it again so I have sent the logs again to Chris (2) and this is the relevant part of the screen dump after about 3 minutes. Pressing Stop started everything again.

Alan

[rusticdog]

Not seeing the log files. If you go Help >> User Files >> forward me the file called auotsupport.eml to [email protected]


Thanks

[alanrwood]

Hi

File as requested will be sent in a few minutes.

Thanks, Alan

[rusticdog]

Hi

File as requested will be sent in a few minutes.

Thanks, Alan

Great, got it. Just be sure to only enter chris as the Ticket Number, otherwise the emails get sent to a different location.

This looks the same where FirstAlert is causing this, under under Settings >> Spam Tools >> FirstAlert >> disable this until we can work out what's going wrong. Programmer is looking at this now


Cheers

[alanrwood]

Hi

Thanks for the really quick response. I have to compliment Firetrust in the level and speed of response to problems. This is so refreshing nowadays.

I will turn First Alert off for a short while just to see if it does make the difference but to be honest with the amount of spam I receive on al 12 accounts I use I would prefer to stick with a slightly problematic situation which works a lot of the time rather than have to manually select the spam every time.

Regards Alan

[rusticdog]

Hopefully you'll find the Classification/Bayesian kick into gear really soon. Should at least minimise the pain of the clicks.

Will let you know when we think we have this issue sorted.


Cheers