Cannot Register new Version of MW in Win XP

[Fat Controller]

Thanks for the link.
I downloaded and installed this version, shut down my PC then after awhile turned it back on. I hope the log files I sent help.
Just for your information the same problems still exist.
Namely:- The black screen on load up (lasts for 1-2 secs; other people have reported this elsewhere.)
I still cannot open the registration window.

Good luck
Regards,
FC

[rusticdog]

Interestingly no logs files turned up, under Help >> User Files >> just forward me the autosupport.eml to [email protected]

Thanks

[Fat Controller]

As requested autosupport.eml sent.
I did get a reply from Firetrust after sending Support logs.
Kind regards,
FC

[Fat Controller]

Ticket ID is : OSS-302692

[rusticdog]

Ah yup, got it. Basically MW doesn't know when it's installed and there's no protection around this to cater. Why that makes the Registration screen fail to load...I dunno, but it'll be an easy fix.

[Fat Controller]

Is it possible that MW is conflicting with a program or a piece of software or hardware loaded on my desktop (Win XP) that I don't have on my laptop (Vista)? If so how could find out?
Thanks for all your help and patience. I'll await the fix.
FC

[rusticdog]

Possible, when you install the date is hashed and written to HKEY_LOCAL_MACHINE\SOFTWARE\Firetrust\MailWasherPro on a 64bit machine it would be HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Firetrust\MailWasherPro

If you click Start >> in the run area type REGEDIT and hit ENTER >> then in the Windows Registry Editor on the left navigate to the appropriate location above >> assuming it actually exists then on the left make sure MailWasherPro is highlighted, click on File >> Export >> give the file a name and save location >> click Save.

Then if you can Zip and email me the registry key to above mentioned email address, will check it out.

[Fat Controller]

Possible, when you install the date is hashed and written to HKEY_LOCAL_MACHINE\SOFTWARE\Firetrust\MailWasherPro on a 64bit machine it would be HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Firetrust\MailWasherPro

If you click Start >> in the run area type REGEDIT and hit ENTER >> then in the Windows Registry Editor on the left navigate to the appropriate location above >> assuming it actually exists then on the left make sure MailWasherPro is highlighted, click on File >> Export >> give the file a name and save location >> click Save.

Then if you can Zip and email me the registry key to above mentioned email address, will check it out.

I checked my registry as requested and found no entry for HKEY_LOCAL_MACHINE\SOFTWARE\Firetrust\MailWasherPro or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Firetrust\MailWasherPro (My XP is 32 bit)
As the whole registry is huge I have emailed you a screen shot called FC Registry.jpg hopefully showing there is no entry.
If you you would like to see the whole registry file it zips to 9.4 mbs. I'll email it to you if you think it would help. Please let me know.

Kind regards,
FC

[rusticdog]

No that's fine, it was only if those entries existed then I would have liked to see them. Emailing the full Registry (as well as being massive) would also put personal information at considerable risk too.

Any way, the missing registry entry explains everything, so we'll get this fixed up

[Fat Controller]

Just updated to version 1.0.15 The registration window now opens but there is a problem when I input my activation code. The error message reads "Unknown error occurred during activation" My email receipt for my activation codes is "number Firetrust Limited #901739731" I tried both activation codes just to see if I got the same error message or had used the code already assigned to my laptop but I got the same error message.

[rusticdog]

Just updated to version 1.0.15 The registration window now opens but there is a problem when I input my activation code. The error message reads "Unknown error occurred during activation" My email receipt for my activation codes is "number Firetrust Limited #901739731" I tried both activation codes just to see if I got the same error message or had used the code already assigned to my laptop but I got the same error message.

Firewall blocking comms on port 4088 ?

[Fat Controller]

Firewall blocking comms on port 4088 ?
It was but isn't any more. Mailwasher now activated windows XP desktop.
Problem solved.
Thank you for all your help and patience.
Kind regards,
FC

[rusticdog]

Firewall blocking comms on port 4088 ?
It was but isn't any more. Mailwasher now activated windows XP desktop.
Problem solved.
Thank you for all your help and patience.
Kind regards,
FC

No problems at all, glad it's all sorted now