The new MailWasher Pro FAQs

[TrentBridge]

I cannot locate blacklist.txt (WIndows XP). I want to import text blacklist from Outlook. The import button in Settings>Blacklist doesn't do anything, Hover info (over import button) says: "Import your existing contacts from Mailwasher prod and known email programs"

Using pro 30 day evaluation. Installed today.

Appreciate any tips!

[rusticdog]

I cannot locate blacklist.txt (WIndows XP). I want to import text blacklist from Outlook. The import button in Settings>Blacklist doesn't do anything, Hover info (over import button) says: "Import your existing contacts from Mailwasher prod and known email programs"

Using pro 30 day evaluation. Installed today.

Appreciate any tips!

Hi there


There's no facility to import a blacklist from Outlook. That text looks like it was a copy paste from the import of the Friends List, so it wasn't designed to import a blacklist from known email programs. We'll get that text fixed up.


Sorry about that, it would have been me who did that

[TrentBridge]

I cannot locate blacklist.txt (WIndows XP). I want to import text blacklist from Outlook. The import button in Settings>Blacklist doesn't do anything, Hover info (over import button) says: "Import your existing contacts from Mailwasher prod and known email programs"

Using pro 30 day evaluation. Installed today.

Appreciate any tips!

Hi there


There's no facility to import a blacklist from Outlook. That text looks like it was a copy paste from the import of the Friends List, so it wasn't designed to import a blacklist from known email programs. We'll get that text fixed up.


Sorry about that, it would have been me who did that

OK thanks for that.

One more question

Does mailwasher download emails from the server and then somehow pass the washed emails to the email client (Outlook for me)....or does it somehow mark/delete the emails on the server and then Outlook downloads those marked as clean?

...oh and another q..

Should I have Outlook closed while MW is downloading. Once I open Outlook using MW, should I close it again or can it remain open for the rest of the time (with both MW & Outlook working in parallel)?

[rusticdog]

One more question

Does mailwasher download emails from the server and then somehow pass the washed emails to the email client (Outlook for me)....or does it somehow mark/delete the emails on the server and then Outlook downloads those marked as clean?

The latter. MailWasher will preview the emails on the server, what you don't delete in MailWasher you can download into Outlook at your leisure.

Should I have Outlook closed while MW is downloading. Once I open Outlook using MW, should I close it again or can it remain open for the rest of the time (with both MW & Outlook working in parallel)?

What we encourage is people to switch off automatic downloading of emails into Outlook, that way emails will only come in when you manually Send/Receive. This prevents the issue where emails slip straight into Outlook. However some folk personally prefer to keep their email program closed, and still automatically download emails when opening. I personally use the first option and that way emails only come into Outlook when I tell it to Send/Receive.


Cheers

[TrentBridge]

Thanks again.

Just pressed 'Wash' button and then fatal error:

'Exception has been thrown by the target of an invocation'

MW crashed out

Any ideas?

[rusticdog]

Thanks again.

Just pressed 'Wash' button and then fatal error:

'Exception has been thrown by the target of an invocation'

MW crashed out

Any ideas?

Check out 1.0.10 which has a fix for this http://forum.firetrust.com/viewtopic.php?f=50&t=6858
I've not yet made this version live on the website, so that's why you'll still have 1.0.6. If the problem persists let me know.

[TrentBridge]

Thanks again.

Just pressed 'Wash' button and then fatal error:

'Exception has been thrown by the target of an invocation'

MW crashed out

Any ideas?

Check out 1.0.10 which has a fix for this http://forum.firetrust.com/viewtopic.php?f=50&t=6858
I've not yet made this version live on the website, so that's why you'll still have 1.0.6. If the problem persists let me know.

Thanks. Upgrading now

[rusticdog]

Great. Thanks for reminding me as well, I'd done plumb forgot to update the website

[RpD]

Ok... I'm a little late, and I'm not going to read 14 pages of commentary, but...
(One of the FAQ's is about the new fees. Sorry if this is out of place.)

Why does MWP's business model have to be a subscription???

Why do too many vendors think users will pay monthly/annual forced recurring rent on software?

MWP should NOT 'stop working' if the update fee isn't paid.

I'm sorry to point out that I could get along quite well without MWP, yes it's a convenience... but one I don't want to 'rent'.
If I had to rent all my software, or just the 'important' parts... I'd make do without a LOT of it.
I say it's -not- like antiviral software that must be continually updated for the changing threats.
My email environment is pretty darn 'static'... bug fixes are expected updates. New features are pay-for upgrades!
We are now being -forced- to use First Alert, also... I just don't need it, period.

I know you have to pay your bills, etc., etc. ...but I shouldn't have to pay for your subsidizing First Alert now.
Apparently you wish to make the email filter a necessary 'security' tool... (is email filtering by itself a dying niche?). I don't have to secure my email, I don't 'preview' it in a client 'preview pane'. I have other security tools that catch malware in email, among other things. MWP is not a general antimalware... I have general antimalware that covers email as well. I don't need a narrow band subscription added-security tool when I have the more prevalent wide band security software... as most of us do.

Yes, I'm one of the 'free upgrades for the life of the product' users... I understand the change, but....

Why can't = I = elect when to upgrade or not... and keep using MY software? Why MUST I regularly pay you rent for the privilege of simply using it indefinitely, updates or not? I have enough utilities to pay every month/year. The music industry tried to make itself into a monthly utility via the subscription model, too.

I HATE recurring/subscription charges. I AM perfectly willing to pay such a fee as an ELECTIVE upgrade charge... when - I - choose to get around to it.

But I WILL NOT RENT Mailwasher Pro. I will probably pay to upgrade one time and see how much better '2010' is... then, when the subscription comes due... I will grumble and decide if I really, really need your filter, which I have come to enjoy and respect... but making me pay a subscription like Symantec/etc... really REALLY bites.

I don't need a flame war... I don't need various insults about how I don't appreciate the work, whatever... and I don't need to be told I'm 'whining' over $10, because $10 here, there, and everywhere adds up... thank you. I paid to use the product not rent it. Not all of us always have disposable income, and none of us will have it if we have to rent everything on a continuing basis.
A lot of software is sold for a single price, is updated/upgraded for a single additional charge, and doesn't view itself important enough to force users to 'subscribe'... unless they -really- have to devote resources to battling/accommodating a continually changing environment or resource to keep their product 'viable'... they don't -make- you subscribe just because they regularly/annually come out with a new update/upgrade version. Not everyone needs a new version. Again bugfix updates are expected... it's pretty much a given in software developement that you fix your flaws for free. New features, support for new opsys's are upGRADES and charges for -them- -are- a given... that's new work, added value... but vendors don't reasonably -force- you to subscribe to that, when the product the user originally bought remains a viable product. An email filter, esp. one with a user modifiable, new rule/filter making feature, does not become un-viable... should not 'expire'. Anti-viral products -do- lose their viability without continued updates... in fact they become false secrutity and a liability if not updated.

I just suggest: that FireTrust NOT fall for engaging in the eco-slavery model, and let us use the software into obsolescence (without updates if we choose) without forced update subcription fees... it should continue to work without updates. You can warn the heck out of us about how out-of-date and vulnerable it is without the very inexpensive updates... but please... don't force tribute, just because the year changes.
Forcing a subscription that's not truy needed is a similar mindset to the assertion by 'business' when they say 'opt-out' should be the default... opt-out means consumers are forced to opt-out of potentially millions of nuisances, whereas 'opt-in' is the ony reasonable means for users to have reasonable control over their exposure and eco-slavery. Business attitudes like that are just continual grabs for ever-increasing drains on consumers.... eventually there would be parasitic demands for every service, every product, that we should subscribe to simply be able to use it... let alone upgrade. I will not rent everything I own.... and I pay for the ownership of the right to use a product, not rent it.
Charge us for upGRADES... not for the privilege of bug fix upDATes. Yes, you should separate bugfix updates, from major features upgrades.

I already have mail filtering from Postini via my ISP... but just as one malware scanner isn't really enough... so too can junk filtering be layered. Yet... I can live without the added layer of MWP. It's become more of a 'sorter' of what does get through, than a hold-back-the-floodgates of the open deluge. No, not everyone has a primary filter like Postini... but many do.

Yes, it's only $10... $10 rent here, $10 rent there... then those with a business model get rich off of those who don't, can't, slice off their own business piece of the pie, 'cause they're too busy paying $10 rent here, and there, and everywhere. Rent your ever-changing content cable tv, your replenished consumables, like water/electricity... not your mildly-updated software, not every program that you use. Pay for major feature upgrades. Want 'cloud computing' to become like your cable tv? Expensive. I don't. CHOOSE to pay for an upgrade (for new mail clients, new operating system, etc), not for bugfix/updates... and not for continuous use of bought-and-paid-for software that doesn't necessarily NEED updated. I've missed several updates (because they're not exactly well publicized to the users). Sorry to go on and on, but I'll not pay enforced rent.

Just my 2 cents at the beginning of what may be my last year with MWP.
(Yeah, I know... good riddance, right? Just trying to have a discussion without offending 'fanbois'.)

[voltramax]

Hi ! I just upgraded to MailWasher Pro 2010 today (06/08/2010), having previously used MailWasher Pro 6.5.3. version (which was highly satisfactory). I've got to say, however, that this latest version is by far superior and better than ever ! Grateful thanks to everyone for making the changeover so smooth and simple to understand.

[Cranfield]

I have been with Firetrust since the beginning and like Mailwasher, (here comes the "However"), however, I don't like the idea of an annual subscription either.

I paid my £6.48 and downloaded Mailwasher Pro 2010, but can't install it as the Microsoft Network prerequisite won't load.
I keep getting the "Re establishing connection with the server (attempt 1 of 5 )" box and this goes up to 5 tries and then gives me a "report to Microsoft" box and closes down.

[rusticdog]

Try downloading direct from http://www.microsoft.com/downloads/deta ... laylang=en

[corbier]

Merci pour la version of this , plus de fenêtres Maintenant Problèmes Avec 7 ( 64b )
Beau travail et verser la somme à Verser , versez moi ça M'A couté 7,74 € ( POUR UN Pense une EJ) Que j'avais vu l' ancienne version .

 : bs

[quatlo757]

Hello Nick and MW crew.

Am a MailWasher Pro user since the earliest days. Turned dozens of friends onto the program over the years and they've also spread the word. Upgraded and paid at the same time last week due to respecting and trusting Nick and crew and their efforts and friendliness over the years. Unfortunately, will be switching back to the previous version and looking for the credit card refund option (if it is available) section. My fault for not reading any of the support forums first, so if I lose ten bucks, it won't kill me. The principle of things like this do bother me however.

Am experiencing much too long to be acceptable manual program loading time (not set to load on startup) on two PC's, 4GB RAM desktop XP Pro and 8GB RAM Windows 7 notebook, both Dell products.

Can't find a way to "mark all emails for deletion" in all the new menus. I could live with that and possibly the slow program loading times, but my XP Pro machine started crashing with the blue screen of death and some sort of dump message referring to recently installed programs. While the blue screen crash may not be a MW 2010 issue, it didn't happen until the upgrade, and no other new programs have been installed.

Sadly, this kinda reminds me of the Netscape days when they ruined a perfectly fine browser by needlessly bloating it into a mess. This is a new program but the point is the same. Sometimes change isn't good. I like the new program features and have no trouble using them. All things considered, prefer the reliability and speed of the earlier MW to the fancy UI and bright colors but slow launch of the new.

If I cannot get a refund for the ten bucks, will you promise to spend it on a round of Guinness for yourselves for being nice folks over the years?

Thanks for the many years of useful mail screening product and best wishes. Good luck with the new program. Cheers.

[quatlo757]

Update on MailWasher Pro 2010 and blue screen lockup in my XP Pro PC:

After uninstalling MWP 2010 via control panel, this PC no longer delivers the blue screen "fatal error" "memory dump" and "check new software" screen. The blue screen error message started happening about 4 days after upgrading, first on shutdown, later on opening various programs and restarting. Easily reverted back to the older version of MWP which was left installed with no ill effects.

It is reasonable to assume MWP 2010 was causing the blue screen errors.

Perhaps uninstalling the old MWP version after installing MWP 2010 would have helped. At this point am not inclined to test that theory.

Hope this info helps.