The new MailWasher Pro FAQs

[rusticdog]

I agree. I've downloaded the 2010 and it has been extremely slow and crashed at least once per day. I tried installing it on my wife's laptop (Windows 7) and never could get it to run. It wouldn't connect to use the registration key nor would it log in to her email server although the settings were correct. Frankly I would like to see a way to download the old version and stay there. You can keep the $10 because I have used it for years but this one isn't worth the hassle let alone the money.

By the way, I'm not a one post wonder - there were several when my learning files corrupted a few years back.

Here's the download link http://www.firetrust.com/sites/firetrus ... -Setup.exe


The Registration connects on port 4088, so I suspect it was a Firewall blocking this.

Also with regards to the accounts not working, there is no fault with MailWasher, we can 99% of the time track it back to a bad password or other setup issue. What we're finding often is MailWasher is importing a wrong password from an old out of date setup in a previous email program.

I don't want anyone saying we keep the money, if you don't use the software you don't pay for it. There's enough 'banter' here saying we're trying to be greedy. So I'll process a refund for you.

[stan_qaz]

You may have been making posts to the old castlecops forums that used to host the firetrust stuff in a special section, the new firetrust forums started over from scratch so everyone went back to zero on their post counts.

[jcsatujp]

I am a long term user of mailwasher. I purchased it with a lifetime of updates and upgrades and so I was VERY surprised to have now been informed that I have to pay to use it and I have to do this each and every year from now on.

This is fine as a business model for new users. I use other software that I pay yearly or two yearly. This isn't the issue.

What I object to is the fact that I am now not getting what I purchased. i.e. Lifetime of updates and upgrades.

I cannot believe that this is legal. I know that it is not moral.

There are other products out there that you pay once and receive ongoing upgrades and updates. Fruity Loops is one such example. It IS possible to keep your money coming in (I have lost count of the number of people I have forwarded to MailWasher and who have gone on to purchase the product).

I think making people who have paid for a lifetime of free updates now have to pay for an upgrade and have to start to pay annually is absolutely wrong. I hope potential buyers will notice how firetrust treats it's long standing supporters and customers.

[Sidewinder]

I am a long term user of mailwasher. I purchased it with a lifetime of updates and upgrades and so I was VERY surprised to have now been informed that I have to pay to use it and I have to do this each and every year from now on.

This is fine as a business model for new users. I use other software that I pay yearly or two yearly. This isn't the issue.

What I object to is the fact that I am now not getting what I purchased. i.e. Lifetime of updates and upgrades.

I cannot believe that this is legal. I know that it is not moral.

There are other products out there that you pay once and receive ongoing upgrades and updates. Fruity Loops is one such example. It IS possible to keep your money coming in (I have lost count of the number of people I have forwarded to MailWasher and who have gone on to purchase the product).

I think making people who have paid for a lifetime of free updates now have to pay for an upgrade and have to start to pay annually is absolutely wrong. I hope potential buyers will notice how firetrust treats it's long standing supporters and customers.

This is a totally new product not an update to the old product. The $10 fee is provided to registered users of the old product.

[jcsatujp]

This is a totally new product not an update to the old product. The $10 fee is provided to registered users of the old product.

I would disagree. It's the same product. Repackaged. It does what the old one does, with enhancements. Exactly what I paid for 7+ years ago.

By the way: In none of my correspondence to Firetrust have they stated that this is a new product.

[Sidewinder]

This is a totally new product not an update to the old product. The $10 fee is provided to registered users of the old product.

I would disagree. It's the same product. Repackaged. It does what the old one does, with enhancements. Exactly what I paid for 7+ years ago.

By the way: In none of my correspondence to Firetrust have they stated that this is a new product.

http://www.firetrust.com/en/node/546
New from the ground up!

[jcsatujp]

http://www.firetrust.com/en/node/546
New from the ground up!

If you just change the colour or re-write from scratch .. the net effect for users is just an upgrade. It is noted as an "Upgrade" in the post you linked to.

Either way I think it is wrong what they are doing to existing users.

[simeon]

http://www.firetrust.com/en/node/546
New from the ground up!

If you just change the colour or re-write from scratch .. the net effect for users is just an upgrade. It is noted as an "Upgrade" in the post you linked to.

Either way I think it is wrong what they are doing to existing users.

When Microsoft comes out with a new OS, should a customer expect to not pay for it because it's still simply an OS, just as Mailwasher Pro 2010 is still simply an email manager, just like Mailwasher 6? Is Mailwasher Pro 2010 simply Mailwasher 6 with a new service pack with bug fixes and minor tweaks?

I've used mailwasher since 2.0 and it may look a lot of the same to someone but it's obviously not once you use it. It's far more robust and efficient (when it works properly) and apparently was rewritten from the ground up (not to say they didn't 'borrow' any code from MW6 ).

Myself, I honestly don't believe this is a slight to previous customers and find the $10 for a very new iteration fairly acceptable in the current business climate (many popular products have been going to subscription-ware).

p.s. don't get to distracted by the microsoft anology...they are idiots who have screwed customers many times with their 'new' products...but I don't believe that is the case here.

(/edit...now I understand there wasn't even any code borrowed from MW6 and that it was written in an entirely different language...let's see microsoft do this )

[anniebrion]

(not to say they didn't 'borrow' any code from MW6 ).

FYI, No code was borrowed as V6 is done in a completely different programming language.

[simeon]

(not to say they didn't 'borrow' any code from MW6 ).

FYI, No code was borrowed as V6 is done in a completely different programming language.

Nice. That qualifies as a complete rewrite, lol.

[stan_qaz]

There are just a few minor complications trying to copy/paste code from Delphi (Pascal) to .Net (C++) and getting the compiler to accept it. :-)

We did something similar between an earlier Borland Pascal and Lattice C many years ago, what worked best was pasting in all the Pascal as comments and writing the new C code under it. Once the C was working we made new comments for the C code and trimmed out the Pascal stuff but kept the joint version live in our source code control system. Programming really sucks when your company moves to a new processor that isn't supported by your old programming language. On the other hand overtime checks are very nice if you aren't too burned out to spend them and end up just plunking them down on your mortgage instead.

[QuietOne]

There are just a few minor complications trying to copy/paste code from Delphi (Pascal) to .Net (C++) and getting the compiler to accept it. :-)

We did something similar between an earlier Borland Pascal and Lattice C many years ago, what worked best was pasting in all the Pascal as comments and writing the new C code under it. Once the C was working we made new comments for the C code and trimmed out the Pascal stuff but kept the joint version live in our source code control system. Programming really sucks when your company moves to a new processor that isn't supported by your old programming language. On the other hand overtime checks are very nice if you aren't too burned out to spend them and end up just plunking them down on your mortgage instead.

Oh Brother! You guys exercised some primo self-control on that one. Not sure I would have been able to resist just scramming ALL the commented Pascal and saying forget it! Arrrgggghhh!!!!

[jcsatujp]

When Microsoft comes out with a new OS, should a customer expect to not pay for it because it's still simply an OS, just as Mailwasher Pro 2010 is still simply an email manager, just like Mailwasher 6? Is Mailwasher Pro 2010 simply Mailwasher 6 with a new service pack with bug fixes and minor tweaks?

I believe you are missing my point. It has always been clear when purchasing Microsoft products that you will pay for upgrades / updates at some time in the future. This was not the case for MailWasher when I purchased it. I purchased updates / upgrades for life.

What I don't like is purchasing a product where I am told that there will be no future charge for updates / upgrades .. only to find that later on the creators of that product decide to change their mind and make those existing customers pay.

Surely .. no matter how you look at it .. it is not right?

[Sidewinder]

This was not the case for MailWasher when I purchased it. I purchased updates / upgrades for life.

Guess it may be a matter of perspective. "Life" can be an interesting word e.g.:
(1) Your life which obviously has not yet ended.
(2) The life of Firetrust which obviously has not yet ended but could without a viable revenue stream
(3) The life of version 6.x which obviously has not yet ended, but will no longer be enhanced.

Based on the above your belief has not in anyway been violated.
Further you, as well as all the others, do not in fact "own" the software, only the right to use (check the legal license agreement that you consented to) and that is what you paid your money for.

MWP 2010 is a brand new product from the ground up and FT has been overly generous to all of us users with regard to the price to move into the next generation. As you aptly pointed out most other software development companies do the same thing on a periodic basis to sustain there existence. Look at the software company graveyard to see those who did not.

[Cindy62707]

I don't believe any of us long time users had a problem paying $10 for the new MWP2010 even though we were promised years ago a lifetime of free upgrades. I was up when the email came through offering it and purchased it right away. What I did have a problem with was an annual fee to keep it working after one year. ...which I didn't learn about until AFTER I paid. Even Microsoft doesn't do that to its customers. I still have a Windows ME laptop that works...that doesn't mean I didn't buy new computers...I've bought several...but the old one didn't expire.... I think that is the point w are all trying to get across.