Firetrust Support Forums

John Reed wrote:

Mailwasher - Problem Headings.jpg

Thanks for the tips, especially how to show you an example, but I've not been able to make any inroads at removing these extra headings.

I''ve been using Mailwasher for years and have never seen these before, there's now a header for each sender. So if there are 3 emails from every source it doesn't look too bad, but if I receive say 100 emails from 100 sources that's double the normal no of lines to look at - AND the headers are bold which makes a quick eyeball scan an unpleasant occurrence.

I've been to Settings, Display Options - Inbox and tried all sorts of changes (with Saves) there (to no avail) and have even tried removing all the column groupings, but leaves nothing to look at so it's not the answer.

Whilst in the Inbox I've been to top right Display Options. Couldn't get any result that removed these headings!

If there is a simple answer then I'm missing it, but I think I've tried all the options that seem open to me to alter without any of them having the desired effect.
Go to the Upper Right Display options in the Inbox, select Show Column Headers then Show Grouping Bar and remove the Column headers showing on the Grouping Bar.
I had a similar answer ref column groupings from the Support Desk but unless I'm just missing an option that I am somehow not seeing I don't know how I can improve on what I've tried. I'm using Firefox (recent version) on Windows Vista Premium - as I have been for about 3 years now...... but I've had Mailwasher for at least 5 or 6 years and really like the program.

Thanks - John

John Reed wrote:I've tried saving it as a jpeg but couldn't work out how to insert it as an image

John Reed wrote:If there is a simple answer then I'm missing it, but I think I've tried all the options that seem open to me to alter without any of them having the desired effect.

ataraxy wrote:

John Reed wrote:If there is a simple answer then I'm missing it, but I think I've tried all the options that seem open to me to alter without any of them having the desired effect.

First, click the Display Options button (1 below), and then check the "Show grouping by columns option" (2 below).

MailWasher - 2012_0705a.jpg

You should then see something like this at the top of the grid, i.e. the grouping section:

MailWasher - 2012_0705b.jpg

My guess is that you've got the "From" field in the darker grey grouping section above the column headings. Remove this field (right click and select "Remove From") and things should be back the way that you want them. You can add other fields to the grouping section by dragging them in and remove ones that you don't want as described for the From field. Clicking on a field in the grouping section changes the sort order. It takes a few seconds to re-sort, so you'll need a little patience to get the sorting right.

Once you've got things the way that you want them click the <Display Options> button again and uncheck the "Show grouping by columns option". This will stop you from accidentally dragging fields into the grouping section or changing the sort order.

Edited: To add final paragraph.

ataraxy wrote:

John Reed wrote:If there is a simple answer then I'm missing it, but I think I've tried all the options that seem open to me to alter without any of them having the desired effect.

First, click the Display Options button (1 below), and then check the "Show grouping by columns option" (2 below).

MailWasher - 2012_0705a.jpg

You should then see something like this at the top of the grid, i.e. the grouping section:

MailWasher - 2012_0705b.jpg

My guess is that you've got the "From" field in the darker grey grouping section above the column headings. Remove this field (right click and select "Remove From") and things should be back the way that you want them. You can add other fields to the grouping section by dragging them in and remove ones that you don't want as described for the From field. Clicking on a field in the grouping section changes the sort order. It takes a few seconds to re-sort, so you'll need a little patience to get the sorting right.

Once you've got things the way that you want them click the <Display Options> button again and uncheck the "Show grouping by columns option". This will stop you from accidentally dragging fields into the grouping section or changing the sort order.

Edited: To add final paragraph.