MW Pro 2013 will not restore email from recycle bin

[osmo]

MW Pro 2013 won't restore email from recycle bin with error unknown in event log.

The diagnostic:
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>0689a89aed3b60aa3b8f9b76ec1e4839</ID><DT>2013-02-10 15:51:51</DT><MWPEXCEPTION><UID>Exception 4efe635aa2832eb1a95addc4f69667a5</UID><AID>*</AID><SOURCE>SMTPservice::SendEmailList</SOURCE><MESSAGE>StdException - SMTP login failed</MESSAGE><ADDXML><TYPE>SMTPSENDLIST</TYPE><HOST>mail.mygrande.net</HOST><PORT>25</PORT><ACCOUNT_TEXT>RestoreFallback</ACCOUNT_TEXT><ACCOUNT>*</ACCOUNT><USER>j.norwood</USER><LOGINTYPE>5</LOGINTYPE><SSLMODE>0</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Can you help?

Thanks,
Jan

[Sidewinder]

MWP attempts to Restore and email back through the Account that it came from. The message indicates that there may be a problem with the settings for that account in the Outgoing Tab. You can also designate an alternate account if you have one in Settings, Recycle Bin, Restoring, Fallback Account.

[stan_qaz]

Does your SMTP server require you to log in? If not change MW to not try to do the login process and see if that helps.

If your SMTP server does require a login check your user and password for correctness and for any leading/trailing spaces. Also make sure the security settings in MW match your SMTP server's requirements.

If this is your service you don't need authentication if you are on their network, you may need to if you are off it and port 25 is blocked.

http://www.grandecom.net/support/faq/index.php?cat=9

* CHECK your email first, and then the IP address of your remote location will be permitted to send mail for 30 minutes. Each time you check mail again, you will extend your "send window" for a new full 30 minutes. If you are at a hotel or on a corporate network which blocks conventional (port 25/tcp) outbound SMTP, please use one of the alternative port methods described below. This will be necessary if you get an instant "Connection refused" error when attempting to send email.

* Set your email program to use the submission protocol (port 587/tcp) in your outgoing (SMTP) server settings. When you send mail for the first time, you will be prompted for your Grande username and password. Enter (and save) it the same way you would when configuring for receiving mail (lower-case username with no @ signs)

* Set your email program to use the SMTP over SSL or encrypted SMTP authentication (port 465/tcp) on outgoing server mail.mygrande.net (if you use mail.grandecom.net you may get a certificate warning which can be safely confirmed as an exception within your mail client if you wish.) Again, you will be prompted for your Grande username and password when sending for the first time.

[Sidewinder]

Most likely your Port 25 setting on the Outgoing tab, Advanced is the likely cause. Check with your email provider for the correct setting(s).

[jschumann]

Where does one get MWP 2013?

[stan_qaz]

Fortunately nowhere! They have finally decided to drop the year from the name saving many wasted hours of time changing it in many places every year.

The next MW release should be fairly soon, they have a few bugs still to swat but the beta testing is going fairly well.

[TrustFire]

MW Pro 2013 won't restore email from recycle bin with error unknown in event log.

Which account (Yahoo!, Gmail, Hotmail, Rediffmail, etc., etc) are you receiving this error message on?

[hnoor0044]

THINKS for sharing information