washing not working correctly

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
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wombat
Travelling Tuatara
Posts: 42
Joined: Wed Nov 05, 2008 10:30 am

washing not working correctly

Wed Dec 03, 2014 5:15 pm

Hi Guys,

Started today, I tick the Delete email and MWP 7.4.0 goes through its washing and removes the mail I wanted removed, 30 mins later all the mail I deleted returns and I have to wash it all again, up until today deleting worked as it always had.

Would be great to get this fixed.
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Sidewinder
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Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: washing not working correctly

Thu Dec 04, 2014 1:50 am

What type of account is yours IMAP or POP at the email server(s)?
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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wombat
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Posts: 42
Joined: Wed Nov 05, 2008 10:30 am

Re: washing not working correctly

Thu Dec 04, 2014 2:00 am

Hi Sidewinder, it is a pop
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Sidewinder
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Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: washing not working correctly

Thu Dec 04, 2014 3:05 am

wombat wrote:Hi Sidewinder, it is a pop
Then check your email application (not MWP) for a setting that says "Leave a copy on the server". Usually in the specific account settings or maybe a server side setting.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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wombat
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Joined: Wed Nov 05, 2008 10:30 am

Re: washing not working correctly

Thu Dec 04, 2014 12:08 pm

Hi Sidewinder,

Hmmmm, I cannot find any setting that refers to "Leave a copy on the server" I am using Chrome browser and Outlook for emails, would you know where I should be looking?
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Sidewinder
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Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: washing not working correctly

Thu Dec 04, 2014 12:34 pm

In Outlook 2010 it at File, Account Settings, (Select Account), Change, More Settings, Advanced.under Delivery
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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wombat
Travelling Tuatara
Posts: 42
Joined: Wed Nov 05, 2008 10:30 am

Re: washing not working correctly

Fri Dec 05, 2014 7:53 pm

Hi Sidewinder, could not find that string in my outlook, but not to worry, it looks like it has fixed itself, thank you for your help.

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