MW fails after updating...

[hans peter]

Installed the updating I got to day. After that MW does not work any more. I get the message " Error loading language file" and than its finished. What to do?
K.r.
/hans peter

[rusticdog]

Hi Hans

What language would MailWasher have been set to ?

[rusticdog]

Right, got it, the Swedish file is junk.

Here is the right file Hans, if you Save this file in C:\ProgramData\Firetrust\MailWasher\Languages and replace the old it should work.

[rusticdog]

If you prefer Hans, you can uninstall MailWasher (keep your data files), then install again with this version which fixes the problem
http://cdn.firetrust.com/downloads/mail ... 022015.exe

[hans peter]

Nice work, rusticdog! MW works as before, thank you.
K.r.
/hans peter

[diogenes]

My MWP 7.5 failed to start after the upgrade. Config: Win 7, custom locations on a flash drive for both the program and the data.
In the Win/7 task manager MWP 7.5 did not show in Applications. MailwasherPro.exe showed as a process, and the MWP startup flash screen showed, but it was unresponsive and nothing happened. It seemed like all I got was the splash screen. I uninstalled 7.5 and re-installed 7.4.1.
Any suggestions?

[rusticdog]

My MWP 7.5 failed to start after the upgrade. Config: Win 7, custom locations on a flash drive for both the program and the data.
In the Win/7 task manager MWP 7.5 did not show in Applications. MailwasherPro.exe showed as a process, and the MWP startup flash screen showed, but it was unresponsive and nothing happened. It seemed like all I got was the splash screen. I uninstalled 7.5 and re-installed 7.4.1.
Any suggestions?

We're getting a few reports of this, which is really quite odd. There is a database upgrade that needs to happen, and should be happening first so perhaps that's getting borked.

Let me try first a custom install with both proggie and data on a USB stick like yours and see if that's the issue.

[rusticdog]

OK, can rule that out, went smooth for me on my test setup which was the same Win7 with data and program installed to a Flash drive.

Did you have time for a remote session Ralph ? I'd expect 30-45 minutes probably.

Also too before you go installing anything more, I'd make a backup of everything first. You can do that via File >> Export...

[rusticdog]

Ralph, under Start >> Control Panel >> Programs and Features >> on the left select Turn Windows Features On and Off >> be sure that Microsoft .NET Framework 3.5.1 is enabled. If not, enable that then reinstall MailWasher.


Cheers

[diogenes]

Exporting crashed
Problem signature:
Problem Event Name: APPCRASH
Application Name: MailWasherPro.exe
Application Version: 2013.7.4.1
Application Timestamp: 546eacdc
Fault Module Name: igdumd32.dll
Fault Module Version: 8.14.10.1930
Fault Module Timestamp: 4aba746b
Exception Code: c0000005
Exception Offset: 00004ed4
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[rusticdog]

Aside from this crash, 7.4.1 is working correctly though ?

[diogenes]

Aside from this crash, 7.4.1 is working correctly though ?

Not really. It still regularly shows -999 Bayesian with the delete box unchecked after editing filters and coming back.
I went back and tried an export without the learning data, and it did not crash.
I just tried to export with learning data, and it again crashed:

Problem signature:
Problem Event Name: APPCRASH
Application Name: MailWasherPro.exe
Application Version: 2013.7.4.1
Application Timestamp: 546eacdc
Fault Module Name: igdumd32.dll
Fault Module Version: 8.14.10.1930
Fault Module Timestamp: 4aba746b
Exception Code: c0000005
Exception Offset: 00004ed4
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I'll try installing 7.5 after uninstall instead of upgrade.

[rusticdog]

Some users are reporting after installing 7.5, if they do not launch MW, reboot the machine it then works. So you might want to try that.

[diogenes]

This time, MWP 7.5 installed and is working!

[rusticdog]

This time, MWP 7.5 installed and is working!

Great, did the reboot trick work ?