Firetrust Support Forums

Hello,

I've migrated my wife to a new computer and got MWP setup. From the Outlook email clinic, I setup her Comcast.net account as an IMAP so that the data on her computer and phone are in sync. I believe MWP is set to POP3. This is how my setup is. Anyway, I "moved", no copied which was my first mistake, from the Inbox within Outlook that was downloaded from the server to the IMAP inbox. I then deleted the emails showing in MWP, strike two I believe, and now her email client that is setup as IMAP is no longer seeing any new messages.

The emails are however in the Recycle Bin in MWP. When I select a message and hit RESTORE, it say "0 f 1 messages restored" I suspect the wife is going to hire a fire squad if I can't figure out how to restore these messages.

Thoughts?

Here is the error that MWP is reporting.

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>5ffb3bb91995687d15fa82e35c2325d6</ID><DT>2016-04-25 19:52:01</DT><MWPEXCEPTION><UID>Exception 9fd13148222c0b585a84ff32fc3ef676</UID><AID>*</AID><SOURCE>SMTPservice::SendEmailList</SOURCE><MESSAGE>StdException - ChilkatLog: SmtpNoop: DllDate: Aug 26 2015 ChilkatVersion: 9.5.0.52 UnlockPrefix: NCKBLTMAILQ Username: MARIES-ENVY:Marie Miranda Architecture: Little Endian; 32-bit Language: Visual C++ 9.0 (32-bit) VerboseLogging: 0 ensureSmtpSession: ensureSmtpConnection: SmtpHost: smtp.comcast.net SmtpPort: 465 SmtpUsername: mtmiranda SmtpSsl: 1 StartTLS: 0 smtpConnect: smtpHostname: smtp.comcast.net smtpPort: 465 connectionIsReady: Need new SMTP connection --connectionIsReady smtpSocketConnect: socketOptions: SO_SNDBUF: 262144 SO_RCVBUF: 4194304 TCP_NODELAY: 1 SO_KEEPALIVE: 1 --socketOptions --smtpSocketConnect smtpGreeting: readSmtpResponse: SmtpCmdResp: 220 resomta-po-15v.sys.comcast.net comcast ESMTP</MESSAGE><ADDXML><TYPE>SMTPSENDLIST</TYPE><HOST>smtp.comcast.net</HOST><PORT>465</PORT><ACCOUNT_TEXT>Restore</ACCOUNT_TEXT><ACCOUNT>*</ACCOUNT><USER>mtmiranda</USER><LOGINTYPE>5</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

I did check and verified SMTP is setup correctly.

You can try changing your SMTP port from 465 to 587.

If it still fails to work, you can try using a free Gmail account for your SMTP needs.

Some email providers do not support Restore.
I had to create a free GMail account and set that as the "Fallback Account" in settings.

Odd, my reply didn't seem to post. In any event, changing the port did the trick.

Thanks