Subscription more considered

[Auguste]

Hello,

This morning the launch of Mailwasher I had this screen on my 3 PCs.

When I renewed the 17/07/2016 the date of my abonnemment had been updated and now I have nothing.

Firetrust Limited
Unit 2, 75 Blenheim Road
PO Box 4620
Christchurch 8140
New Zealand
Office & Sales: +64 3 929 0138 | Fax: +64 3 929 0271
GST no: 80-728-263
Jul 17, 2016 9:15:02 PM
Transaction ID: 7xxxxxxxxxxx
To: Dxxxxxxxxx
France
Product License key Cost
1x MailWasher Pro 7 19,95 €
(6xxxxxxxx)

Could not update! What to do ? Server problems at Firetrust?

Thank you

[TrustFire]

Did you try to login at the following site >>----> (to) Manage >>----> (and then) Renew:—

• https://secure.firetrust.com/user/

[Auguste]

Yes, I went into my account but I have already renewed my 17/07/2016 as shown catches and notification of payment.
I will not pay to license anything.

[TrustFire]

Since your renewal was indeed successful you do not have to make any further payments.

You could try activating it after some time — could be temporary serves issues (as you noted.)

If your issue persists, you might want to check your firewall for any blocked events in the log.

[Auguste]

Thank you for your answers.

No problem with the firewall.

I hope it will be restored quickly because I am not that Mailwasher no longer works.

Thanks again !

[rusticdog]

Try going into Help >> Common Files >> delete the file key.file >> restart MailWasher >> then under Help >> Registration >> enter you license code again

[Auguste]

Hello rusticdog,

I have done what you say and I still have the same screen, there is one day.

And when my renewal registration was updated and the date was good. If I had known I would have done a screenshot at the time.

MailWasher Pro 7
Renewed until: 2017-08-06
License Key: 6xxxxxxxxx

[TrustFire]

No problem with the firewall.

Hello rusticdog,

I have done what you say and I still have the same screen, there is one day.

Did you try re-activating after disabling your firewall temporarily?

[rusticdog]

OK, it sounds like the registration server hasn't updated with your purchase. I've just given your license a small update which should hopefully push the registration server >> try doing the above again, delete the key.file >> restart MailWasher >> then re-enter the license under Help >> Registration.

[Auguste]

@ TrustFire
I had tried everything with the firewall.

@rusticdog,
It's OK I do not need to remove the key.file

But why I lost activation, yesterday was good. Server problems?

In any case, thank you for your responsiveness.

Regards

[rusticdog]

But why overnight I lost activaton? Server problems?

In any case, thank you for your responsiveness.

Regards

Truth be told, I really don't know why this happened. Please let us know if you notice anything else strange with the license.