MAilwasher 7.11.0 fails after latest MS update.

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
watsonm
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Location: UK
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MAilwasher 7.11.0 fails after latest MS update.

Thu Nov 16, 2017 9:03 pm

Dont' know if it is a coincidence but Mailwasher (which has been working fine for many a year) has suddenly
stopped working and yesterday there was a Microsoft update. My mail program (Thunderbird) is logging on
and reading OK but Mailwasher which is using the same details is failing to log on.

Failed to login to server "mail.xxx.net" for your XXX account

I have three accounts it is trying to monitor and all htree fail. Thunderbird reads all three fine.

Re set account details and no change, rebooted no change,
Disabled Emsisoft Anti virus/firewall


next option is to uninstall and re install Mailwasher.
watsonm
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Location: UK
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Re: MAilwasher 7.11.0 fails after latest MS update.

Thu Nov 16, 2017 9:49 pm

My laptop also just updated with the latest Microsoft update and the Mailwasher on there is also exhibiting the same issue!

Mike
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rusticdog
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Joined: Mon Jun 13, 2005 6:27 pm

Re: MAilwasher 7.11.0 fails after latest MS update.

Thu Nov 16, 2017 10:02 pm

I would first try uninstalling MailWasher >> reboot >> reinstall. When prompted, opt to keep your data files, so you won't lose any settings.

Here's a link to 7.11.3
http://cdn.firetrust.com/downloads/mail ... 072017.exe
watsonm
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Re: MAilwasher 7.11.0 fails after latest MS update.

Thu Nov 16, 2017 10:32 pm

Thanks Rustic,

Did that and unfortunately it did not reolve the issue.

Any extra logging I can do to help ??

Mike
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rusticdog
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Re: MAilwasher 7.11.0 fails after latest MS update.

Thu Nov 16, 2017 11:07 pm

If you can send me some logs. If you go Help >> Send Support Logs >> enter a brief note like 'fails to check' >> in the Ticket Number field enter chris >> Send Logs.

If you can reply back here once sent.

Cheers
watsonm
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Re: MAilwasher 7.11.0 fails after latest MS update.

Thu Nov 16, 2017 11:23 pm

Done.
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rusticdog
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Re: MAilwasher 7.11.0 fails after latest MS update.

Thu Nov 16, 2017 11:43 pm

Quite puzzling.

It's a connection failure.
Usually a bad setting would be the fault, but that's all good here. Firewall would be the next pick, but MW was able to send the logs all OK, so it does have internet connectivity.

Under Settings >> Accounts >> Incoming >> you could try changing your server address to 212.159.9.81 >> Save. That's the IP address of your mail server.

Given this just happened after a Windows Update, it might not hurt to try running a .NET Repair https://www.microsoft.com/en-nz/downloa ... x?id=30135 in case something got goofed.
watsonm
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Location: UK
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Re: MAilwasher 7.11.0 fails after latest MS update.

Fri Nov 17, 2017 2:42 am

Left it for a couple of hours while my wife worked on the PC. When I came back , MW worked OK!

Looks like it was having a funny few hours... (I had already run the .NET repair utility having looked at some other problems on the forum)

Sorry for wasting your time... Mike
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rusticdog
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Re: MAilwasher 7.11.0 fails after latest MS update.

Fri Nov 17, 2017 3:59 am

No worries at all, glad it's all sorted :)

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