MailWasher Pro 7 blocks at evaluation

[Ton]

I've a problem which I can't resolve at my own. Since last week MailWasher Pro 7 hangs at 'Evaluation of Message: 2020 of 2020'. I can't stop it, at the right side of the message. So I can't use MailWasher now for still a week. I'm using version 7.11.0. In the log file I see one error with the following text:

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>3c6d1bcc6428259bee3e08a89aa4d870</ID><DT>2017-11-27 16:58:41</DT><MWPEXCEPTION><UID>Exception 9e8d81aabfefca78d5c2270160305c60</UID><AID>Acct-404737440</AID><SOURCE>MWPfetch::FetchThread()</SOURCE><MESSAGE>Unknown error</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>9</ORDINAL></EVENT>

The system give's no recommended action.

Who can help me??

[TrustFire]

Does disabling pipelining fix your issue?

[rusticdog]

If the suggestion above does not help, can you try sending me some logs. To do that, go Help >> Send Support Logs >> Enter a brief note like 'stalls on download' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent so I know to be on the lookout for them.

Thanks
Chris

[Ton]

Hi Chris, unfortunately, disableling pipelining is not the solution. I send you the requested logs.

[rusticdog]

Thanks. It's not clear why MailWasher isn't checking that account properly, a quick option to try would be to go into Settings >> Accounts >> select your Info PPIBV account >> under the Incoming tab >> change the account type at the top to IMAP >> Save.

That mail server looks to accept IMAP connections just fine, so it should work and hopefully checking via IMAP instead of POP means that it successfully completes.

Thanks

[Ton]

I'm sorry, but I don't want to use IMAP. At our server, it's also setup as a POP3 account. At my home-address I'm using also MailWasher Pro 7 with the same e-mail accounts. But at my home address I don't have this problem.

[rusticdog]

OK then. I would then suggest removing the account from MailWasher >> restart the program >> then add the account back in.

If that still fails, do you have an AntiVirus with email scanner module ? If so, disable that and see then if the account is able to check properly.

[Ton]

Unfortunately, nothing will solve the problem. I disabled my antivirus. By te way, at my home address I use the same antivirus and MailWasher Pro. But everytime I see in the Logfile one error is comming back. But I don't understand the showed deatails:

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>52b1aa7a313e78212b68510fe4a05b8b</ID><DT>2017-11-28 12:58:36</DT><MWPEXCEPTION><UID>Exception 9e8d81aabfefca78d5c2270160305c60</UID><AID>Acct-404737440</AID><SOURCE>MWPfetch::FetchThread()</SOURCE><MESSAGE>Unknown error</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

I shall remove all the e-mailaccounts and place them back.

[rusticdog]

From the logs, it's just the Info PPIBV account that is failing, so I wouldn't remove all, just that one. The error is happening when MW tries to download the emails in that account.

[rusticdog]

Just a note too , PIPELINING looks to still be enabled on the Info PPIBV account, so just double check under Settings >> Accounts >> Incoming >> Advanced >> that it is switched off.


Cheers

[rusticdog]

Just a note too , PIPELINING looks to still be enabled on the Info PPIBV account, so just double check under Settings >> Accounts >> Incoming >> Advanced >> that it is switched off.


Cheers

Sorry, scratch that. It was using the PIPELINING earlier in the logs, but I can see it was turned off after that. My mistake.

[Ton]

Yes, the problem is solved!! I've removed only INFO PPBV and replaced it. Now it look's good. I will thanks you for your great help!! Thanks.

[rusticdog]

Great, glad to hear it.

Cheers