Subscription Renewal Notice

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Davepepperman
Mystified Moa
Posts: 8
Joined: Thu Oct 23, 2014 8:30 am

Subscription Renewal Notice

Fri Jan 05, 2018 12:14 am

I 'm getting the notification about subscription renewal and it's stopping me doing anything with Mailwasher even though I've renewed my subscription months ago. I've removed and re-installed mailwasher but it hasn't helped. Any ideas please.

Regards.

Dave
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TrustFire
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Re: Subscription Renewal Notice

Fri Jan 05, 2018 12:42 am

Navigate to Help >>----> Common Files >> (in the explorer windows that pops open, delete the key.file, if present) >>----> (restart MWP)

Navigate once again to Help >>----> Registration >>----> (re-enter your license) >>----> Activate.
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
studiofyra
It begins with a single step
Posts: 1
Joined: Fri Jan 05, 2018 2:45 am

Re: Subscription Renewal Notice

Fri Jan 05, 2018 3:38 am

I am having the same issue. I followed the instructions to remove the key file. The program starts in trial mode saying my trail has expired. I enter my registration key and I get this error: "Unknown error occurred during activation, please try again in five minutes". I have tried several times over the past hour with the same error occurring. Is there anything else I can do.
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TrustFire
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Re: Subscription Renewal Notice

Fri Jan 05, 2018 3:52 am

Firstly, I would ensure that the key is edition-appropriate — the key for V6 and lower does not qualify to activate the V7 and higher.

Then, I would check the logs of both — the third party firewall (if any) and the native Windows firewall, as well; to determine if the server check for licensing is being blocked and thereby preventing your MailWasher copy from getting activated.
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
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rusticdog
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Re: Subscription Renewal Notice

Fri Jan 05, 2018 12:35 pm

Sorry folks, we had some server issues this morning. All should be well now though.

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