Slowness and failure to update the status of messages

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
paololrp
Rattled Rabbit
Posts: 2
Joined: Sat Feb 17, 2018 12:17 am

Slowness and failure to update the status of messages

Sat Feb 17, 2018 12:21 am

The program is extremely slow in the update status messages during the reception and often the same status is not updated.
If on a message active the heading "Friend List" or "Black List", others received messages from the same sender are not highlighted as one on which I clicked.
Previous versions 6.x did not have these problems.
paololrp
Rattled Rabbit
Posts: 2
Joined: Sat Feb 17, 2018 12:17 am

Re: Slowness and failure to update the status of messages - and more

Sat Feb 17, 2018 12:25 am

If I press the pulsanto "stop" when downloading messages, the evaluation of the messages is not performed
User avatar
rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Slowness and failure to update the status of messages

Sat Feb 17, 2018 12:40 am

Can you try sending me some logs to have a look at.

First be sure you've had the issues you highlighted above happen on the current day, then go Help >> Send Support Logs >> enter a brief note like 'slow' >> in the Ticket Number field enter chris >> Send Logs.

If you can reply back here once you sent the logs, so I know to be on the lookout for them.

Thanks.

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