Non default accounts

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alanrwood
Travelling Tuatara
Location: UK
Posts: 54
Joined: Thu Nov 20, 2008 1:26 am

Non default accounts

Sat Mar 17, 2018 1:57 am

I have created a non default account.

on most occasions when I open MW and click on the "Check Mail" button to check only the default accounts it also downloads the non default account. If I clear the message list and recheck it works fine. I am not using the Check all facility, just the default accounts check.

Anyone else getting this problem and knows how to cure it. Is it a known bug?

Alan
Regards Alan
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rusticdog
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Joined: Mon Jun 13, 2005 6:27 pm

Re: Non default accounts

Sat Mar 17, 2018 2:08 am

On the startup check sounds odd.

If there any messages for the non-default account showing in the list, from a manual check, that would trigger a regular Check Mail to also include the non-default account. MW behaves this way so that a Check Mail keeps all accounts with messages loaded in the list to be current.

Next time you notice the issue, if you can send me some logs, via Help >> Send Support Logs >> enter a brief like '<accountname> should not have checked' >> enter chris as the Ticket Number >> Send Logs.

It sounds like you can cause this issue to happen on demand, so if you can cause issue, send the logs, will make it nice and clear.
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alanrwood
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Location: UK
Posts: 54
Joined: Thu Nov 20, 2008 1:26 am

Re: Non default accounts

Sat Mar 17, 2018 3:56 am

Hi rusticdog

Fantastic quick reply as always. I will do as you request next time it happens. I have just cleared the logs to keep it short.

This happens with no messages shown initially in the list when it happens so I don't think that is not the reason but I was not aware of that behaviour before so will be aware now.

I can't do it on demand unfortunately but it does happen reasonably regularly so it should not be long.

Regards Alan
Regards Alan
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alanrwood
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Location: UK
Posts: 54
Joined: Thu Nov 20, 2008 1:26 am

Re: Non default accounts

Mon Mar 19, 2018 12:14 am

Hi

The Gremlins have been at work. Since my last post it has only happened once. It might be of course that there were no emails in the non-default account so it would not show. I will keep monitoring it and get back if necessary.

Regards Alan
Regards Alan
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alanrwood
Travelling Tuatara
Location: UK
Posts: 54
Joined: Thu Nov 20, 2008 1:26 am

Re: Non default accounts

Tue Mar 20, 2018 11:58 pm

OK I will close this now as it seems to have sorted itself out. I changed the relevant account to Active. Closed MW then reopened it and set it to inactive again and it seems to have worked. I will get back if I experience it again.

Cheers Alan
Regards Alan

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