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Restoring deleted emails from the recycling bin does not work
Posted: Mon Mar 26, 2018 2:18 am
by ToZi
My system:
Win 10, MW version 7.11.5, ISP: 1und1.de, POP3, SMTP is 587, trying with SMTP 465 did not solve the problem.
Sending emails with SMTP didn't work.
Sending and retrieving emails aside of my problem works well.
It seems to be a problem with SMTP?
Is it helpful to send log files ?
Can anyone help?
Thank you!
Re: Restoring deleted emails from the recycling bin does not work
Posted: Mon Mar 26, 2018 10:46 am
by rusticdog
Yeah, I'm about to disappear for a couple of days, but you can email
support@firetrust.com
Double check first are using the settings they recommend here
https://help.1and1.com/e-mail-and-offic ... 16889.html although it sounds like you already have been through those.
Re: Restoring deleted emails from the recycling bin does not work
Posted: Mon Mar 26, 2018 10:14 pm
by ToZi
Sending and receiving emails works fine.
Logfiles of today are sent.
Re: Restoring deleted emails from the recycling bin does not work: SOLVED!
Posted: Tue Mar 27, 2018 8:09 am
by ToZi
"Yes, it appears you may need to enabled TLS for outgoing mail there...? this from your restore log:
Failed to read TLS record
In MWPro 7 click, Settings>>Accounts, click the account you want to restore mail from, click the Outgoing tab, click Advanced, click the "Secure Connection" button and select TLS
Ensure that the server port number remains at 587
Click, Save."
I did so and everything is fine.
Many thanks to Jeremy!