Can't get Mailwasher

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
hempman480
Rattled Rabbit
Posts: 2
Joined: Sun Apr 15, 2018 6:29 pm

Can't get Mailwasher

Sun Apr 15, 2018 6:45 pm

I have tried to pay on the Firetrust site to renew my copy of Mailwasher pro by Credit card AND by way of PayPal. Neither have worked. When I use my card, I get "Sorry, your card does not support this type of transaction." Okay, fine. So I select the PayPal option. I fill out the whole thing, and when I click the submit payment button, it instantly takes me back to the very beginning of the Firetrust order page, showing that I am about to order 1 copy of Mailwasher Pro for $24.95. I start over again, I fill the whole thing out, hit the payment button, same thing, back to the start page. Again, the same. Again and again, same. I've been locked out it seems. Luckily, none of these attempts have shown up on my bank account, so it's all good there, but wtf am I supposed to do if I want to renew?
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 13847
Joined: Mon Jun 13, 2005 6:27 pm

Re: Can't get Mailwasher

Mon Apr 16, 2018 12:44 pm

Urgh, sounds messy. I've extended your license so you won't have MW hit the expiry before this gets sorted.

It's probably best if you deal with support direct, rather than on the forum for this. Email us at support@firetrust.com

Cheers
hempman480
Rattled Rabbit
Posts: 2
Joined: Sun Apr 15, 2018 6:29 pm

Re: Can't get Mailwasher

Tue Apr 17, 2018 10:08 am

I should send the same message to support? I can do that. And thank you kindly for extending my license, I appreciate that.

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