Restore from Recycle Bin not working

[mjmsyd]

Hi,

Using 7.11 - I cannot get the messages restored from the recycle bin

I use POP3 with TPG in australia - and it has worked in the past ( long time ago I feel )

Otherwise it all works OK

The log says

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>0d4ae5dce477f8f28aa73f546c2532ad</ID><DT>2018-07-09 12:08:45</DT><MWPEXCEPTION><UID>Exception 1e1911d51a2f9fdca7e04df36dbce8b1</UID><AID>*</AID><SOURCE>SMTPservice::SendEmailList</SOURCE><MESSAGE>StdException - ChilkatLog: SmtpNoop: DllDate: Mar 19 2017 ChilkatVersion: 9.5.0.66 UnlockPrefix: FRETRS.CB10418 Architecture: Little Endian; 32-bit Language: Visual C++ 9.0 (32-bit) VerboseLogging: 0 ensureSmtpSession: ensureSmtpConnection: SmtpHost: mail.tpg.com.au SmtpPort: 25 SmtpUsername: macleodm SmtpSsl: 0 StartTLS: 0 smtpConnect: smtpHostname: mail.tpg.com.au smtpPort: 25 connectionIsReady: Need new SMTP connection --connectionIsReady smtpSocketConnect: socket2Connect: connect2: connectSocket: connect_ipv6_or_ipv4: timeout waiting for connect to complete; failedWaitToConnect: Socket operation timeout. --connect_ipv6_or_ipv4 --connectSocket ConnectFailReason: Timeout </MESSAGE><ADDXML><TYPE>SMTPSENDLIST</TYPE><HOST>mail.tpg.com.au</HOST><PORT>25</PORT><ACCOUNT_TEXT>Restore</ACCOUNT_TEXT><ACCOUNT>*</ACCOUNT><USER>macleodm</USER><LOGINTYPE>5</LOGINTYPE><SSLMODE>0</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Any thoughts ??

Malcolm

[rusticdog]

Try first changing your SMTP settings.

Under Settings >> Accounts >> Outgoing >> Advanced >> set the option that the server requires authentication, and set to use the same as Incoming. Also set the Secure Connection to SSL (which will change the port to 995, which is correct) >> Save.

See if it works.

[mjmsyd]

Hi,

Thanks - did as you said - it changed the port to server port number 465 - but all worked OK

Cheers

[rusticdog]

Sorry, got my numbers confused. Glad it's working now.