mailwasher 7 pro crashes when trying to process (through right-click) an email received from a server cron daemon using the format server@server. the from identity is "server@server (Cron Daemon)"
error dialogue displayed by mailwasher is -
"StartIndex cannot be less than zero.
Parameter name: startIndex"
when I click ok or close on the error dialogue, mailwasher crashes and has to be re-started.
I wasn't sure how to report the bug so thought this forum might do the trick.
crashes on email type server@server
- rusticdog
- Firetrust Monkey
Post
Re: crashes on email type server@server
Dang. Can you send me a crash report, we may have one already, but prefer a direct one. If you first wait for crash to happen on current day, then go Help >> Send Support Logs >> enter a brief note like 'crash on email' >> in Ticket Number field enter chris >> Send Logs.
Many thanks
Many thanks
- rusticdog
- Firetrust Monkey
Post
Re: crashes on email type server@server
Great thanks. If possible, can you also view the email in full source and copy/paste the content into a text file and send that to me at forum@firetrust.com
To get source view, click Show EMail Info, select the Source tab.
Cheers
To get source view, click Show EMail Info, select the Source tab.
Cheers
- lupine
- Student Sheep
Post
Re: crashes on email type server@server
just sent the email with subject "for chris - crashes on email type server@server"
- lupine
- Student Sheep
Post
Re: crashes on email type server@server
have upgraded to 7.12.1 and issue still exists.
right clicking any email without full qualification such as 'email@server' (missing the top level domain .com .net .org) will crash mailwasher.
right clicking any email without full qualification such as 'email@server' (missing the top level domain .com .net .org) will crash mailwasher.
- rusticdog
- Firetrust Monkey