crashes on email type server@server

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
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lupine
Student Sheep
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Joined: Sun Sep 16, 2018 5:05 pm

crashes on email type server@server

Sun Sep 16, 2018 5:20 pm

mailwasher 7 pro crashes when trying to process (through right-click) an email received from a server cron daemon using the format server@server. the from identity is "server@server (Cron Daemon)"

error dialogue displayed by mailwasher is -

"StartIndex cannot be less than zero.
Parameter name: startIndex"

when I click ok or close on the error dialogue, mailwasher crashes and has to be re-started.

I wasn't sure how to report the bug so thought this forum might do the trick.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: crashes on email type server@server

Sun Sep 16, 2018 5:34 pm

Dang. Can you send me a crash report, we may have one already, but prefer a direct one. If you first wait for crash to happen on current day, then go Help >> Send Support Logs >> enter a brief note like 'crash on email' >> in Ticket Number field enter chris >> Send Logs.

Many thanks
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lupine
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Re: crashes on email type server@server

Sun Sep 16, 2018 5:53 pm

I just sent the log.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: crashes on email type server@server

Sun Sep 16, 2018 6:05 pm

Great thanks. If possible, can you also view the email in full source and copy/paste the content into a text file and send that to me at forum@firetrust.com
To get source view, click Show EMail Info, select the Source tab.

Cheers
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lupine
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Re: crashes on email type server@server

Sun Sep 16, 2018 6:11 pm

just sent the email with subject "for chris - crashes on email type server@server"
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rusticdog
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Re: crashes on email type server@server

Sun Sep 16, 2018 6:14 pm

Excellent :thumbsup
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lupine
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Re: crashes on email type server@server

Sun Sep 16, 2018 6:19 pm

cheers mate, owe you a beer :)
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lupine
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Re: crashes on email type server@server

Sun Mar 31, 2019 2:35 pm

have upgraded to 7.12.1 and issue still exists.

right clicking any email without full qualification such as 'email@server' (missing the top level domain .com .net .org) will crash mailwasher.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: crashes on email type server@server

Sun Mar 31, 2019 3:56 pm

lupine wrote:
Sun Mar 31, 2019 2:35 pm
have upgraded to 7.12.1 and issue still exists.

right clicking any email without full qualification such as 'email@server' (missing the top level domain .com .net .org) will crash mailwasher.
Yeah sorry, still on the fix list that one.

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