MWpro not seeing anything

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
andromeda_girl
Student Sheep
Posts: 10
Joined: Mon Jul 20, 2009 7:13 am

MWpro not seeing anything

Wed Sep 26, 2018 5:55 am

my MWpro does not see any of my emails at all.
i have set, reset, confirmed and re-confirmed all my email settings and they are all correct but it does not see any emails at all.
i keep getting the exact same error logs each time i try to scan for mail:
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
followed by this-
Description: Fetching mail successfully completed. 0 of 0 email messages were fetched.
I have exhausted all ideas how to go any further and could use some help?
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rusticdog
Firetrust Monkey
Contact:
Posts: 14231
Joined: Mon Jun 13, 2005 6:27 pm

Re: MWpro not seeing anything

Wed Sep 26, 2018 12:30 pm

andromeda_girl wrote:my MWpro does not see any of my emails at all.
i have set, reset, confirmed and re-confirmed all my email settings and they are all correct but it does not see any emails at all.
i keep getting the exact same error logs each time i try to scan for mail:
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
followed by this-
Description: Fetching mail successfully completed. 0 of 0 email messages were fetched.
I have exhausted all ideas how to go any further and could use some help?

Hi there
Try sending me the logs.
If you go Help >> Send Support Logs >> enter a brief note like 'does not work' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent.

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