not checking mail stopped working

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
smarties68
Mystified Moa
Posts: 7
Joined: Sun Oct 21, 2018 10:53 pm

not checking mail stopped working

Sun Oct 21, 2018 11:05 pm

Hi
my mailwasher pro has stopped checking mail ,i log on it starts to check then stops and goes idle, wont download any new emails, I use outlook.
if anyone could help please.
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14220
Joined: Mon Jun 13, 2005 6:27 pm

Re: not checking mail stopped working

Sun Oct 21, 2018 11:53 pm

Send us some logs to have a look.

Go Help >> Send Support Logs >> enter a brief note like 'emails not downloading' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Cheers
Chris
smarties68
Mystified Moa
Posts: 7
Joined: Sun Oct 21, 2018 10:53 pm

Re: not checking mail stopped working

Mon Oct 22, 2018 12:35 am

hi
thanks all sent
regards
nicky
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14220
Joined: Mon Jun 13, 2005 6:27 pm

Re: not checking mail stopped working

Mon Oct 22, 2018 12:46 am

OK it looks like there might be an email in the Inbox MailWasher doesn't like. Try removing the account in Settings >> Accounts >> once removed, restart MailWasher >> Add the account back in.

Hopefully that gives it a kick.
smarties68
Mystified Moa
Posts: 7
Joined: Sun Oct 21, 2018 10:53 pm

Re: not checking mail stopped working

Mon Oct 22, 2018 1:12 am

hi
that's great many thanks,it worked!
cheers nicky.

Return to “MailWasher Pro 7”