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Mail Washer Pro 7.11.10 fails to show on screen

Posted: Mon Nov 12, 2018 11:29 am
by bernardgbailey
Hi team,
2 months or so ago, MWP started behaving differently.

Initially when selecting the icon in the System tray MWP would open the main screen where all the emails would show.

A couple of months back, after I had changed settings for it to hide the screen on startup; it would take 2 or 3 attempts to show the screen from the system tray.

Last week after I had been trying to upgrade Thunderbird to TB 60, MWP no longer shows at all apart from an icon on the task bar, if you float over the icon, you see a fly-by image but hat is all.

I have uninstalled & reinstalled and nothing works yet.

Can I save the settings to a new place and then reinstall with fresh settings, then update to suit?

Thanks in appreciation.

Cheers
Bernard

Re: Mail Washer Pro 7.11.10 fails to show on screen

Posted: Mon Nov 12, 2018 11:56 am
by rusticdog
All the settings are stored in C:\Users\[your username]\AppData\Roaming\Firetrust\MailWasher\

So you could save a copy of that folder, then delete, reinstall MailWasher.

First I would try the following :
With MailWasher not running, go into C:\Users\[your username]\AppData\Roaming\Firetrust\MailWasher\ and rename the file startup.xml to something like oldstartup.xml >> start MailWasher >> see if it then properly displays on screen.
This file contains settings like MailWashers startup position, the column orderings, and some other small user interface options, so you will need to put those back to your preference.


Cheers

Re: Mail Washer Pro 7.11.10 fails to show on screen

Posted: Mon Nov 12, 2018 1:22 pm
by bernardgbailey
Thanks rusticdog,

I can now see it again.

Cheers
Bernard