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Won't open outlook 365
Posted: Tue Nov 13, 2018 7:31 am
by kirby
New computer with Win 10 and office 365. MWPro does not automatically find the outlook program file and I need to go there with the browse button. However, the problem is that after checking the mail MWPro will not open Outlook. I have disabled the ESET security feature that came with the computer and also gave guest permissions for the folder that outlook is in. But no soap. Any suggestions?
Re: Won't open outlook 365
Posted: Tue Nov 13, 2018 12:53 pm
by rusticdog
So nothing you do opens Outlook, Washing Mail, pressing the Mail Program button in MailWasher etc.. ?
Re: Won't open outlook 365
Posted: Tue Nov 13, 2018 1:04 pm
by kirby
Correct, nothing works.
Kirby
Re: Won't open outlook 365 - fixed
Posted: Tue Nov 13, 2018 2:06 pm
by kirby
Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.
Kirby
Re: Won't open outlook 365 - fixed
Posted: Tue Nov 13, 2018 2:15 pm
by rusticdog
kirby wrote:Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.
Kirby
OK great to hear
Looking at my machine now, it has the same packaged installation. The problem seems to be packaged installs of Outlook 365 do not register a path to open the program in the Registry under HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
Specifically MailWasher looks for HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\[program name]\shell\open\command which tells it the path to open the program.
A proper install of Office like you have done would create necessary info for MailWasher.
Re: Won't open outlook 365
Posted: Wed Nov 14, 2018 4:31 am
by kirby
Good information here for folks that will run into this same problem in the future.
Kirby